Pandora Scott Rogers
Columbia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Find Great People
08.2022 - Current
- Answered main line agency phone system, routing calls for 52 licensing boards and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Ensured accurate record-keeping by logging applications according to the appropriate boards and writing cash receipts.
- Scan and verify processed applications.
Medicare Enrollment Specialist
Find Great People
09.2021 - 10.2022
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
- Ensured timely completion of daily tasks by setting priorities based on urgency levels.
- Supported team members in achieving departmental goals by sharing knowledge and expertise on best practices for Medicare enrollment processes.
- Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
Title Screener
Apple One
04.2021 - 09.2021
- Complied with all state, and local regulations as well as company rules to ensure vehicle tiles accuracy.
- Scanned, then sorted titles according to states and vehicle types.
- Picked up, sorted and delivered agency mail.
Inbound Call Center Representative
Randstad Staffing
09.2019 - 03.2021
- Reduced call wait times by efficiently managing call queues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance to patients and providers.
Inbound Insurance Call Center Representative
Aerotek: Recruiting And Staffing
01.2019 - 08.2019
- Processed death claims, explained grace period and life insurance types, i.e., whole or term life.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Inbound Call Center Representative
SC Department Of Motor Vehicles
08.2018 - 01.2019
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Teacher Aide
Main Street United Methodist Church
11.2017 - 06.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Medical Receptionist
Grace Medical Group
07.2013 - 09.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing fro four providers.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Retail Associates
Time Warner Cable
10.2000 - 01.2011
- Maintained a clean and welcoming store environment to enhance the overall customer experience.
- Managed inventory effectively labeling items, and arranging , ensuring proper equipment stock and available space for replenishment.
- Handled cash, credit card and check transactions accurately, maintaining balanced registers and reducing discrepancies.
- Trouble shoot area outages for trends.
- Introduced new and existing cable and phone equipment to suite customer lifestyles.
Education
GED
Columbia, SCCOBOL Programming
Columbia Urban League
Columbia, SCAccounting
Midlands Technical College
West Columbia, SC1983
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Administrative Support
- Clerical Support
- Critical Thinking
- Documentation and Recordkeeping
- Professional Communication
- Excel spreadsheets
Timeline
Administrative Assistant
Find Great People
08.2022 - Current
Medicare Enrollment Specialist
Find Great People
09.2021 - 10.2022
Title Screener
Apple One
04.2021 - 09.2021
Inbound Call Center Representative
Randstad Staffing
09.2019 - 03.2021
Inbound Insurance Call Center Representative
Aerotek: Recruiting And Staffing
01.2019 - 08.2019
Inbound Call Center Representative
SC Department Of Motor Vehicles
08.2018 - 01.2019
Teacher Aide
Main Street United Methodist Church
11.2017 - 06.2018
Medical Receptionist
Grace Medical Group
07.2013 - 09.2016
Retail Associates
Time Warner Cable
10.2000 - 01.2011
GED
COBOL Programming
Columbia Urban League
Accounting
Midlands Technical College
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