Pandora Whittier
St Louis,MO
Summary
Dynamic Benefit Program Technician at MO Department of Social Services. Expert in benefits administration and policy interpretation, successfully reducing errors through quality control measures. Exceptional verbal and written communication fostered positive client experiences and efficient resolution of inquiries.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional in benefit program management, equipped with substantial experience in client relations and claims processing. Known for collaborative team efforts and achieving notable results, consistently adaptable to changing needs. Proficient in data analysis and customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Benefit Program Technician
MO Department of Social Services
07.2023 - Current
- Facilitated successful appeals processes for clients who were initially denied benefits but had valid reasons for reconsideration.
- Reduced errors by implementing proper quality control measures during the application review process.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
Remote TAM-Agent
MCI Massmarket
02.2022 - 07.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
Childcare Provider
Family Support Division
02.2004 - 06.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Responded to inquiries from parents and guardians.
Education
No Degree - Tourism And Hotel Management
St Louis Community College
St Louis, MOSkills
- Strong analytical skills
- Benefits administration
- Policy interpretation
- Verbal and written communication
Accomplishments
- Achieved good results through effectively helping with FEMA project. with accuracy and efficiency.
Certification
- FEMA Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefit Program Technician
MO Department of Social Services
07.2023 - Current
Remote TAM-Agent
MCI Massmarket
02.2022 - 07.2023
Childcare Provider
Family Support Division
02.2004 - 06.2019
No Degree - Tourism And Hotel Management
St Louis Community College
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