Summary
Overview
Work History
Education
Skills
Timeline
Generic

PANEISHA MOORE

Greenfield,IN

Summary

Hardworking and reliable with a strong ability to perform. Offering hard work, dedication and honesty. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

14
14
years of professional experience

Work History

Medical Assistant

IUHEALTH
INDIANAPOLIS, IN
02.2024 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.

Phlebotomist

Quest Diagnostics
Indianapolis, IN
11.2022 - 02.2024
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Prepared specimens for transport to external laboratories.

Eligibility Specialist

Knowledge Services
INDIANAPOLIS, IN
05.2022 - 10.2022
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Explained reasons behind application denials and recommended further action.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Answered questions and responded to inquiries to deliver high level of service to clients.

CSS III

Freedom Mortgage - Fishers
FISHERS , IN
09.2021 - 05.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Exceeded company productivity standards on consistent basis.

Senior Operations Associate

Brooks Life Sciences
Indianapolis, IN
12.2016 - 03.2021
  • Monitored shipments
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Handled all delegated tasks, including sample processing and manifesting.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Followed laboratory guidelines for handling biological specimens.
  • Conducted quality control checks
  • Maintained clean and fully operational laboratory equipment.
  • Completed routine inspections of samples to fulfill quality assurance requirements.
  • Noted results and entered data into Excel to track and send to client

Phlebotomy Technician

Grifols Plasma Care
Indianapolis, IN
03.2011 - 06.2014
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interviewed patients and analyzed and documented medical records to update and file documents.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.

Education

High School Diploma -

THE EXCEL CENTER
Decatur, IN
02.2022

Some College (No Degree) - Phlebotomy

MedTech College
Indianapolis, IN
06-2007

Medical Assisting Diploma -

Kaplan College - Indianapolis
Indianapolis, IN
03-2006

Skills

  • Communication
  • Problem resolution
  • Relationship building
  • Reliable and trustworthy
  • Conflict resolution
  • Computer skills
  • Organizational skills
  • Multitasking
  • Decision-making
  • Customer service
  • Active listening
  • Working collaboratively
  • Microsoft Office
  • First Aid/CPR

Timeline

Medical Assistant

IUHEALTH
02.2024 - Current

Phlebotomist

Quest Diagnostics
11.2022 - 02.2024

Eligibility Specialist

Knowledge Services
05.2022 - 10.2022

CSS III

Freedom Mortgage - Fishers
09.2021 - 05.2022

Senior Operations Associate

Brooks Life Sciences
12.2016 - 03.2021

Phlebotomy Technician

Grifols Plasma Care
03.2011 - 06.2014

High School Diploma -

THE EXCEL CENTER

Some College (No Degree) - Phlebotomy

MedTech College

Medical Assisting Diploma -

Kaplan College - Indianapolis

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PANEISHA MOORE