Panfilo Ciamei
Manchester,NH
Summary
To obtain a mid-level position or equivalent to what I am currently doing. I would like the opportunity to advance through the EPRS system of performance.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Target store
Stoneham, MA
01.2018
- Set up store for operation, shelving set up and displays for eye appeal on end caps.
Shipping Clerk
Middleby (pitco)
Pembroke, NH
12.2025 - Current
- Processed shipping orders efficiently to ensure timely delivery of products.
- Operated forklifts and other equipment for loading and unloading shipments.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline packing procedures and reduce errors.
- Conducted quality checks on outgoing shipments to ensure compliance with standards.
- Assisted in training new personnel on shipping protocols and safety practices.
- Monitored stock levels and communicated restocking needs to management.
- Resolved shipping discrepancies by coordinating with suppliers and logistics teams.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Ensured compliance with relevant regulations, including proper documentation for international shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
EDP Manager
Commonwealth of Massachusetts
Chelsea, MA
01.2005 - Current
- Department of revenue 200 Arlington street. 02150. Data entry, transfer, collating, binding files for storage. Mail processing and accuracy check points.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Processed required paperwork to expedite handling of shipped and received goods.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Collaborated with IT teams for software upgrades and maintenance.
- Monitored system performance to ensure operational efficiency.
- Trained staff on new systems and processes to enhance productivity.
- Analyzed data trends to inform decision-making and strategic planning.
- Led cross-functional projects to improve data management practices.
- Developed and implemented efficient electronic data processing systems.
- Created training programs for employees on new software applications and IT procedures, facilitating seamless integration of technology into daily tasks.
- Developed custom applications to optimize workflows, increasing productivity across multiple departments.
- Identified opportunities for process optimization, enhancing workflow efficiency.
- Managed vendor relationships to support technology procurement initiatives.
- Translated business needs to technical requirements in terms of data needs.
- Conducted thorough evaluations of existing systems to identify areas for improvement or replacement with more efficient solutions.
- Established strong working relationships with key stakeholders throughout the organization to align IT strategies with overall business goals.
- Developed and maintained detailed documentation of all IT projects, procedures, and policies for future reference and training purposes.
- Prepared data for reporting and analysis and managed visualizations to support business requirements.
- Ensured compliance with industry regulations regarding data privacy standards through comprehensive audits of IT systems and procedures.
- Led a team of IT professionals in providing exceptional technical support services to all staff members within the organization.
- Championed the adoption of cutting-edge technologies within the organization, fostering a culture of continuous improvement and innovation in IT practices.
- Optimized database management practices to ensure fast access times and accurate reporting capabilities for endusers.
- Implemented robust cybersecurity measures to protect company data from unauthorized access or potential breaches.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Shipping and Receiving Clerk
Marmon Aerospace & Defense
Manchester, NH
01.2022 - 04.2025
- Accurately processed incoming and outgoing shipments using inventory management software.
- Inspected products for damage and ensured compliance with safety standards.
- Coordinated with logistics team to optimize shipping schedules and reduce delays.
- Maintained accurate records of inventory levels and shipment documentation.
- Operated forklifts and pallet jacks to efficiently move materials within the warehouse.
- Assisted in training new staff on shipping procedures and safety protocols.
- Implemented organizational improvements that enhanced workflow efficiency in receiving area.
- Collaborated with cross-functional teams to resolve shipment discrepancies promptly.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
Mail Processing Clerk
USPS, United States Postal Service
Manchester, NH
04.2021 - 12.2022
- Sorted and organized incoming mail for efficient processing and distribution.
- Operated various postal equipment to streamline mail handling operations.
- Maintained accurate records of mail receipts and deliveries to ensure accountability.
- Assisted in training new clerks on operational procedures and safety protocols.
- Monitored inventory levels of mailing supplies, ensuring availability for daily operations.
- Collaborated with team members to resolve delivery issues and improve service quality.
- Implemented best practices for sorting processes, enhancing overall workflow efficiency.
- Conducted routine maintenance checks on equipment to prevent operational downtime.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Sales Associate
Lowe’s Home Improvement Store
Saugus, MA
01.2010 - 01.2015
- Costumer service, inventory control of stolen or damaged products, merchandising all departments, ordering freight for restock.
- Improved overall department efficiency by streamlining EDP processes and implementing new software solutions.
- Performed in-depth data analysis and derived insights that drove business outcomes and decisions.
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints, ensuring satisfaction through effective problem-solving techniques.
- Processed orders and returns efficiently using company-specific software systems.
- Collaborated with team members to improve service delivery and operational workflows.
- Maintained knowledge of products and services to enhance customer interactions.
- Trained new staff on customer service protocols and best practices for engagement.
- Monitored feedback channels to identify trends and areas for improvement in service quality.
- Developed scripts for common inquiries, streamlining communication processes with customers.
Sales Associate
Target Store
Everett, MA
01.2007 - 01.2009
- Merchandising, freight restocking, management, filling orders and damage control.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Provided product knowledge to support informed purchasing decisions.
- Conducted regular inventory checks to ensure product availability and reduce discrepancies.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Demonstrated effective time management while multitasking in a fast-paced retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Education
Diploma -
Pope John xxiii High school
Everett, MA01-1996
Associate credits - Transfer
Bunker Hill Community College
Charlestown, MA01-1998
MBA - Business management
University of Massachusetts
Dorchester, MA01-1999
Skills
- Approachable demeanor
- Collaborative teamwork
- Client support
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Calm under pressure
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
Accomplishments
- Collaborated with team of 29 in the development of tax revunue dept.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Italian
Full Professional
Spanish
Professional Working
Interests
- Enjoy participating in gym activities for overall physical and mental well-being
Timeline
Shipping Clerk
Middleby (pitco)
12.2025 - Current
Shipping and Receiving Clerk
Marmon Aerospace & Defense
01.2022 - 04.2025
Mail Processing Clerk
USPS, United States Postal Service
04.2021 - 12.2022
Target store
01.2018
Sales Associate
Lowe’s Home Improvement Store
01.2010 - 01.2015
Sales Associate
Target Store
01.2007 - 01.2009
EDP Manager
Commonwealth of Massachusetts
01.2005 - Current
Diploma -
Pope John xxiii High school
Associate credits - Transfer
Bunker Hill Community College
MBA - Business management
University of Massachusetts
Supervisor – Quality Control – File Clerk
Highly motivated, versatile and detail orientated with experience in organization, data control, Gensys coding, operating system. Detailed team player proven to efficiency coordinate with all levels of employees while handing multiple assignments simultaneously.