Pang Her
Schofield,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certificate
Work History
Clinical Team Lead Technician
Smile Doctors
Wausau, WI
08.2024 - Current
- Provided guidance and direction to clinical teams in order to ensure compliance with established standards.
- Developed strategies for improving patient outcomes and satisfaction levels.
- Monitored staff performance and provided feedback, coaching and mentoring when needed.
- Reviewed reports from clinical staff to evaluate quality of care and adherence to protocols.
- Collaborated with other departments in order to coordinate services for patients.
- Assisted with the recruitment, training, onboarding and evaluation of new employees.
- Ensured that all medical records were accurately documented according to established guidelines.
- Developed goals and objectives for the clinical team in alignment with organizational priorities.
- Implemented processes for quality assurance and improvement initiatives within the department.
- Maintained a safe working environment by enforcing safety regulations and protocols.
- Resolved conflicts between staff members while maintaining a positive work atmosphere.
- Oversaw daily operations of the clinical team including scheduling, staffing assignments.
- Performed regular audits of medical records in order to identify potential areas of improvement.
- Communicated regularly with senior management regarding progress updates on projects.
- Analyzed data from various sources in order to identify trends or patterns related to patient care.
- Served as a liaison between clinicians, administrative staff, physicians and other healthcare providers.
- Managed workflow processes within the department in order to maximize efficiency of operations.
- Assisted with developing strategic plans for long-term growth of the organization's clinical services.
- Supported medical director in development and marketing of new healthcare services.
- Set up, maintained and calibrated medical laboratory equipment.
- Assisted patients with obtaining advanced treatment by referring to specialists.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Adhered to all safety policies and procedures while working in the lab environment.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
- Order inventory for clinic
- Quarterly inventory count per company's request
Education
High School Diploma -
Wausau West High School
Wausau, WI01-2008
Some College (No Degree) - Medical Coding Specialist
Northcentral Technical College
Wausau, WISkills
- Clinical oversight
- Clinical Research
- Patient Care Coordination
- Innovation and Creativity
- Maintaining confidentiality
- Healthcare regulations
- HIPAA Compliance
- Patient Safety
- Meeting Coordination
- Quality Improvement
- Appointment Scheduling
- Team Collaboration
- Procedure Assistance
- Decision-Making
- Attention to Detail
- Documentation And Reporting
- CPR training
- Active Listening
- Medical Terminology
- Coaching and Mentoring
- Professionalism
- Problem-Solving
- Patient Education
- Bilingual in Hmong
Affiliations
- Hiking, reading, and cooking
Accomplishments
- Chosen for Clinical Team Lead Technician above seniors due to excellent work ethics.
Certification
- BLS
Languages
Hmong
Native/ Bilingual
Timeline
Clinical Team Lead Technician
Smile Doctors
08.2024 - Current
- BLS
High School Diploma -
Wausau West High School
Some College (No Degree) - Medical Coding Specialist
Northcentral Technical College
References
References available upon request.
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