Pang Lor
Salisbury,NC
Summary
A highly motivated and dedicated Human Resource personnel who values integrity and professionalism. Has a strong work ethic and is determined to use those skills to obtain and benefit from enabling growth in any organization.
Overview
3
3
years of professional experience
Work History
Business Service Coordinator
UNC-Chapel Hill Nutrition Research Institute
Kannapolis, NC
06.2023 - Current
- Assisted in conducting thorough onboarding sessions for new employees to ensure an easy transition into the company environment.
- Streamlined recruitment process by posting open positions on social media and company websites, along with emailing openings to business partners.
- Payroll Specialist personnel for 75+ employees (TIM, Kronos).
- Organized company events such as faculty seminars and workshops, contributing to a positive workplace culture.
- Executed record retention schedule and digitized paper records.
- Created and updated tracking spreadsheets using MS Excel.
- Updated processing documents for easier access and easier understanding to complete forms.
- Answering phone calls and performed clerical duties to assist the human resources department.
Human Resources Intern
UNC-Chapel Hill Nutrition Research Institute
Kannapolis, NC
01.2023 - 05.2023
- Payroll Specialist personnel for 75+ employees (TIM, Kronos).
- Creating new/modified position openings.
- Posting open recruitment positions on social media and business websites, along with emailing positions to business partners
- Assisted in conducting thorough onboarding sessions for new employees, ensuring seamless integration into the company culture.
- Created and updated tracking spreadsheets using MS Excel.
- Streamlined recruitment process for increased efficiency in candidate selection and hiring.
- Taking part in the search committee for an open position.
Night Auditor/Front Desk Agent
Home2 Suites by Hilton Salisbury
Salisbury, NC
11.2022 - 05.2023
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and reports.
- Effectively check-in and check-out guests process to almost a full house every night (93-room hotel).
- Maintained files and records for all guests and events.
- Handled emergency situations calmly and professionally as the manager on duty.
- Providing a collaborative work environment amongst all hotel departments through clear communication established during shift changes.
Night Auditor
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Concord, NC
07.2021 - 10.2022
- Effectively check-in and check-out guests process to almost a full house most nights (a308-room hotel plus a convention center).
- Demonstrated proficiency in various software systems for reservation management, billing adjustments, and report generation.
- Completing night audits for guest ledgers to close banks and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review (posting onto SharePoint).
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally as the manager on duty.
Education
Associate in Applied Science - Human Resources Management
Rowan-Cabarrus Community College
Salisbury, NC10.2023
Bachelor of Arts - International Studies
Meredith College
Raleigh, NC05.2010
Skills
- 10 years of customer service/relations experience
- Fluent in English & Hmong
- Advanced software skills (including Microsoft Office, Outlook, SharePoint, and Visio)
- Data Entry
- Proficient typing and transcription
- Organizational and time management abilities
- Multi-tasking
- Team player
- Self-motivated
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
Timeline
Business Service Coordinator
UNC-Chapel Hill Nutrition Research Institute
06.2023 - Current
Human Resources Intern
UNC-Chapel Hill Nutrition Research Institute
01.2023 - 05.2023
Night Auditor/Front Desk Agent
Home2 Suites by Hilton Salisbury
11.2022 - 05.2023
Night Auditor
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
07.2021 - 10.2022
Associate in Applied Science - Human Resources Management
Rowan-Cabarrus Community College
Bachelor of Arts - International Studies
Meredith College
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