Pang Yang
Brook,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Hennepin County Medical Center
07.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Patient Registration
Children Hospital
01.2015 - 07.2020
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
Claims Services Representative
UCARE MN
03.2013 - 04.2017
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented problems and corrective actions to maintain records.
Education
Medical Administrative Assisting - Administrative Assisting
Everest College
Eagan, MN 09.2010
High School Diploma -
Agape High School
Saint Paul, MN06.2008
Skills
- Data Entry Documentation
- Records Management Systems
- Workers' Compensation Knowledge
- Detailed Meeting Minutes
- Advanced MS Office Suite Knowledge
- 10-Key Proficiency
- PC Proficiency
- Excel Spreadsheets
- Customer Service
- Time Management
- Strategic Planning
- Office Management
- Insurance Eligibility Verifications
- Medical Terminology
- Training and Development
- Office Equipment Maintenance
- OSHA Compliance
- Documentation
- Spreadsheets
Languages
hmong
Native or Bilingual
Timeline
Administrative Assistant
Hennepin County Medical Center
07.2019 - Current
Patient Registration
Children Hospital
01.2015 - 07.2020
Claims Services Representative
UCARE MN
03.2013 - 04.2017
Medical Administrative Assisting - Administrative Assisting
Everest College
High School Diploma -
Agape High School
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