Pania Enoka
Administrator
Mount Isa,QLD
Summary
Kia Ora (hello)
I have over 20 years health administration experience in Australia and New Zealand. I started my health administration career in 2000 while in New Zealand, an opportunity I am grateful for, having being selected from 64 candidates for my commitment to voluntary work, whilst studying Business Studies and Human Resources with EIT (Eastern Institute Technology - Hawkes Bay, NZ)
I love working in the health system, both in public and private sectors and currently enjoy working and learning about the indigenous culture here in outback Australia.
Overview
7
7
years of professional experience
Work History
Administration Officer - Transport Services
Queensland Health - Community & Primary Health
Mount Isa, Queensland
03.2019 - Current
- Administrator for Patient Transport Service, performing daily coordination of all transport enquiries
- Manage over 70 online transport referrals weekly, going through entire booking cycle
- Arrange transport bookings in collaboration with various health departments for medical appointments
- Collaborate with staff members to make accurate booking transportation
- Provide high level of customer service by engaging with customer and using active listening and effective interpersonal skills
- Inform clients of essential travel information, such as travel times, transportation connections, medical appointment requirements to facilitate quality service
- Aid team members, health professionals and customers through regular communication and assistance
- Monitor and update Queensland Health database
- Improve processes for data extraction with less errors and faster processing.
Administration Officer - Pindara Private Hospital
Ramsay Health, Employee Of The Year 2018
Southport, Queensland
03.2016 - 01.2019
- High level front reception and administration duties
- Greet all patients and clients as first point of entry
- Managed all phone and email correspondence
- Handled all incoming and outgoing mail and faxes.
- Coordination and liaising with Private Health sectors re patient health cover
- Utilise information systems to record and update all patient demographic information
- Booking Admissions - Patient information, bookings, updating, data entry, scheduling and all aspects of administration
- Admitting and discharging of daily patient clinics
- Organise and coordinate patient appointments, booking, rescheduling and cancelling appointments as required
Skills
- Coordination of transport team
- Administration of transport services
- Front reception and office duties
- Scheduling transport and travel management
- Documentation and control
- Generate all required reports according to needs of department
- HBCIS (Hospital Base Computer Information System)
- Communicare (Patient data, record, information and clinical application)
- Microsoft TEAMS
- Manage all phone and email correspondence
- Spreadsheet management
- Microsoft TEAMS
- Manage all phone and email correspondence
- Spreadsheet management
Key Attributes
● Meticulous experienced Office and Administration professional who managers all administration duties to a very high standard
● Optimises productivity, efficiency, and service quality across various departments
● Operates with a strong sense of urgency and thrives in a fast-paced setting
● Highly dependable, ethical, and reliable support individual
● Works effectively with cross-functional teams in ensuring operational and service excellence
● Collaborative professional with dedication to guiding coworkers to promote, engage and empower work culture
● Extensive customer service and reception experience
● High level accuracy and attention to detail
● Competency with computers and utilising computer systems
● Honest trustworthy and dedicated individual
REFEREES
Bellinda Scammell A/Assistant Director of Nursing - Community & Primary Health
26-28 Camooweal Street, Mount Isa, QLD,4825
WK: 07 4744 7139
M: 0436 810 901
EM: Bellinda.scammell@health.qld.gov.au
Sipa Stowers
A/Nurse Navigator Services Manager - Community & Primary Health
26-28 Camooweal Street, Mount Isa, QLD,4825
WK: 07 4744 7101
M: 0417 886 244 (work)
M: 0424 838 058 (personal)
EM: Sipa.Stowers@health.qld.gov.au
Corazon Whelan Senior Administration Officer - Community & Primary Health
26-28 Camooweal Street, Mount Isa, QLD,4825
WK: 07 4744 1771
M: 0407 655 485
EM: corazon.whelan@health.qld.gov.au
Timeline
Administration Officer - Transport Services
Queensland Health - Community & Primary Health
03.2019 - Current
Administration Officer - Pindara Private Hospital
Ramsay Health, Employee Of The Year 2018
03.2016 - 01.2019
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