Gwen Samano
Dyer,IN
Summary
Dedicated Associate with a strong focus on creating positive customer connections to help understand each of their individual needs and reassure them that those needs with be met. Wants to create a strong level of trust between everyone at the job from both customers to coworkers and management. Always reliable and generally someone an employer can rely on to do right.
Overview
4
4
years of professional experience
Work History
Guest Service Trainer
Buona Beef
10.2021 - Current
- Welcomed guests into the restaurant in a friendly manner.
- Assisted all guests with placing orders in multiple areas including Dine In, Take out, Drive-Thru, and Phone Orders.
- Processed guest payments and provided accurate change.
- Expedited food out to guest while making sure orders were all accurate and met the guest's specific needs
- Answered any and all questions about both our restaurant menu as well as our Catering menu and it's respective department
- Focused on upselling items with all customers both regular orders and catering orders
- Responsible for training all new hires on our team and teaching them correct and proper procedures for every task we do
- Maintained restaurant cleanliness in both the front of house and back of house areas
Hostess
Chili's Bar And Grill
08.2019 - 04.2021
- Greeted guests in a friendly manner and seated them to appropriate dinning room areas.
- Took reservations and managed wait times as to efficiently ensure guest's satisfaction.
- Answered phone and fulfilled to-go orders, answered customer questions, and informed of accurate wait times.
- Assisted Servers/Bartenders/Bussers in a variety of areas when assistance was needed.
- Made sure front foyer and other restaurant areas were clean and organized
Education
High School Diploma -
Lake Central High School
Saint John, IN05.2018
Skills
- Tech-savvy
- Knowledgeable about a multitude of technology related fields including Internet Service Providers
- Proficient in building Desktop PC's and troubleshooting both hardware and internet related issues
- Great Teacher
- Loyalty Building
Timeline
Guest Service Trainer
Buona Beef
10.2021 - Current
Hostess
Chili's Bar And Grill
08.2019 - 04.2021
High School Diploma -
Lake Central High School
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