Panitria Sims
Columbia,MS
Summary
I bring a solid background in customer service, inspection, and painting, with a keen eye for detail and a commitment to quality. My ability to multitask and work efficiently, combined with my strong communication skills, makes me well-suited for entry/mid-level customer service roles, especially in a remote work environment. I am eager to contribute to a team that values excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Painter
Huntington Ingalls
05.2021 - Current
- Operated painting machines and applied paint to military ships, adhering to strict quality standards.
- Maintained and calibrated painting equipment to ensure optimal performance and efficiency.
- Followed safety protocols and guidelines to maintain a safe working environment.
Inspector
Pioneer
10.2020 - 06.2023
- Conduct thorough inspections of military equipment to ensure compliance with standard requirements.
- Document and report any discrepancies found during inspections, ensuring timely resolution.
- Collaborate with team members to maintain high-quality standards and continuous improvement processes.
- Rejected products and materials failing to meet expectations.
- Recommended improvements to production process to facilitate quality control.
Customer Service Supervisor
Walmart
11.2016 - 04.2020
- Delivered exceptional customer service by providing fast, friendly, and efficient assistance.
- Managed cashiering duties, including handling transactions and resolving customer inquiries.
- Assisted in stocking and maintaining produce and deli sections, ensuring product freshness and availability.
- Collaborated with team members to maintain a clean and organized store environment.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Evaluated employee job performance and motivated staff to improve productivity.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
Education
High School Diploma -
West Marion High School
Columbia, MSSkills
- Customer service excellence
- Quality inspection and control
- Painting and machine operation
- Inventory management
- Effective communication
- Attention to detail
- Problem-solving
- Team collaboration
- Time management
- Remote work proficiency
- Adaptability
- Technical documentation
- Strategic Planning
- Schedule development
- Inventory Control
- Goal-Oriented
- Staff Development
- Financial Management
- Staff Discipline
Timeline
Painter
Huntington Ingalls
05.2021 - Current
Inspector
Pioneer
10.2020 - 06.2023
Customer Service Supervisor
Walmart
11.2016 - 04.2020
High School Diploma -
West Marion High School
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