PANJOLA QIRILLA
Nashville,TN
Summary
Dynamic Human Resources Generalist with experience in managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation. Able to utilize analytic and technical skills to improve efficiency and enhance the company's profitability and leading to managerial responsibilities. Reliable and friendly professional who excels in fast-paced environments with quick learning and mastering new concepts and skills. Extensive experience in customer service.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Renaissance Hotel Nashville
02.2022 - Current
- Executing onboarding plans and educating newly hired employees on HR policies, internal procedures, and regulations
- Maintaining physical files for employees and their documents, benefits, and attendance records
- Conducting background checks and employee eligibility verification
- Filing paperwork, sorting, and delivering mail and maintaining office organization
- Facilitating open enrollment processes for health insurance plans, simplifying access to benefits for employees during annual signups
- Assisting in updating company policies and procedures to ensure compliance with employment laws and regulations
- Contributing to implementation of employee recognition programs, boosting morale and promoting a positive work culture
- Developing and maintaining positive working relationships with others; supporting the team to reach common goals; listening and responding appropriately to concerns of other employees and directing them to the right person.
Property Specialist Administrator in Food and Beverage
Renaissance Hotel Nashville
07.2021 - 02.2022
- Entering schedule into ATLAS (F&B and Culinary Department)
- Reconciling timecards and miss punches (both F&B and culinary)
- Making changes to breakfast, lunch, and dinner menus as needed
- Acting as a contact person and responding to inquiries for 3 outlets, Restaurant, Bridge Bar, and Coffee store
- Working with clients to decide on menus, working with culinary for special requests
- Finalizing contracts regarding booking the outlets
- Relaying REO (Request Event Order) and other pertinent information to the usual suspects
- Making service packets for groups (REO, order sheets, kitchen count sheets, set up and printing menu)
- Assisting with ordering items from vendors at Birchstreet (HotShop) System and processing with Read Soft
- Assisting with F&B and Culinary hire process
- Creating Amenities through GXP system.
Restaurant Server and Lead Server
Nashville Airport Marriott
05.2015 - 03.2020
- Greeting customers and providing excellent customer service
- Pleasantly and courteously interacting with customers
- Handling currency and credit transactions quickly and accurately
- Demonstrating integrity and honesty while interacting with guests, team members, and managers
- Following food safety procedures according to company policies and health sanitation regulations
- Cross-training and coordinating scheduling with team members to ensure seamless service
- Communicating with other kitchen team members to ensure food was prepared on time and correctly
- Responding to customer questions and requests in a prompt and efficient manner
- Developing highly empathetic client relationships and earning a reputation for exceeding service standard goals.
Hostess/ Coffee Shop Barista
Nashville Airport Marriott
05.2013 - 05.2015
- Consistently providing professional, friendly, and engaging service
- Skillfully promoting items on beverage lists and restaurant specials
- Displaying enthusiasm and knowledge about the restaurant's menu and products
- Routinely supporting other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Quickly recording transactions in MICROS system to deliver prompt service
- Demonstrating genuine hospitality while greeting and establishing rapport with guests
- Expanding personal knowledge of coffee styles and varieties
- Preparing hot and cold beverages by memorizing 30 drinks to the highest standard while providing guests with legendary customer service
- Providing guest needs after hours of operations with no hesitation
- Training new employees.
Education
MBA - Human Resources
University of Phoenix
Nashville, TN01.2017
Skills
- Detail-oriented
- Cheerful and energetic
- Time management
- Problem-solving skills
- Exceptional customer service
- Personnel training and development
- Able to persuade others effectively
- Employee Onboarding
- Strong verbal/written communication skills
- Relationship Building
References
- Larry Bennett, 617-416-5172
- Ashley Greaux, 954-253-0391
- Sarah Roemer, 618-520-9914
Languages
Italian
Full Professional
Spanish
Limited Working
Albanian
Native or Bilingual
Timeline
Human Resources Generalist
Renaissance Hotel Nashville
02.2022 - Current
Property Specialist Administrator in Food and Beverage
Renaissance Hotel Nashville
07.2021 - 02.2022
Restaurant Server and Lead Server
Nashville Airport Marriott
05.2015 - 03.2020
Hostess/ Coffee Shop Barista
Nashville Airport Marriott
05.2013 - 05.2015
MBA - Human Resources
University of Phoenix
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