Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pankaj Mishra

Nashville,TN

Summary

A seasoned and dynamic professional with over 15 years of experience in the IT sector, complemented by more than 8 years of enriching teaching experience. My career is marked by a consistent record of driving optimal performance and achieving results through a robust blend of technical acumen, analytical prowess, and problem-solving skills. Equipped with excellent organizational abilities and exceptional interpersonal and communication skills, I am eager to leverage my engineering expertise, managerial competencies, technical knowledge, and programming proficiency in a role that challenges me and allows for meaningful contribution and growth.

Overview

22
22
years of professional experience

Work History

IT Academic Computing Manager

Tennessee State University
Nashville, TN
01.2014 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented process improvements, resulting an increase in operational efficiency.
  • Supervise and support computer labs and ensure appropriate and consistent services are provided; plan equipment maintenance and respond to user requests for special services and events; assist in developing a strategic plan for student and faculty computing labs; evaluate lab operations, capacity, technical systems performance, security considerations, and implement upgrades
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership during times of organizational change or crisis situations.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Responsible for personnel management activities of assigned staff, including a recommendation for employment, supervision, performance evaluation, guidance, support concerning professional development training, and compliance with policies and regulations; and ensuring appropriate scheduling
  • Review technical specifications, negotiate with vendors regarding the university's technical requirements, purchase hardware, software, and other technology; develop a budget, obtain quotes, create purchase requisitions, receive shipments and departmental assets; manage hardware, software, and peripheral inventories
  • Work with other departments to coordinate support services, special projects, and special events; assist with long-range planning; develop and execute long-term technical plans and manage acquisition of appropriate equipment and services
  • Oversee and provide technical direction to staff providing academic services; coordinate the implementation of technology-enhanced classrooms and computer labs; analyze functional processes, help in designing instructional technology solutions, and implement critical technologies in the classroom
  • Assess vendors and develop test strategies for new hardware and software
  • Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems
  • Assist users in determining appropriate software solutions to meet needs
  • Develop and provide user training for basic hardware and software use
  • Monitor the performance of information technology systems (hardware and software in academic labs) to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Led a team of 10-15 IT technicians and provided training
  • Provide professional and efficient technical support to students, faculty, and staff
  • Collaborates closely with professors, Deans, Chairs, and students to make sure their academic needs are in place to use IT-related resources in the computing and research labs
  • Manages all IT activities in the computing labs with more than 80+ locations composed of 1400+ PCs and peripheral devices
  • Test software before deployment on the lab's computer to make sure the software is working properly and fully functional as required
  • Implements and maintains the policies and goals of the IT department to support academic needs
  • Report to the Associate CIO and collaborate with the System Manager and Network Manager.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

IT Technology Lab Manager

Tennessee State University
Nashville, TN
01.2013 - 01.2014
  • Advised researchers on best practices when using lab instruments or conducting experiments.
  • Managed budgets associated with purchasing new equipment or supplies needed for ongoing research projects or experiments.
  • Oversees the maintenance of more than 85 computer classrooms and laboratories including scheduling, hiring, training, and supervision of student employees
  • Created training materials for new employees regarding proper usage of lab instruments and safety guidelines.
  • Coordinates and provides maintenance, repair, and support of computer equipment
  • Coordinates the installation of all academic computing software on campus systems
  • Responsible for managing academic computing equipment inventory including receiving, installing, and documenting lab equipment
  • Coordinates the delivery of all consumables used within lab facilities
  • Supervises approximately 25 part-time student workers and works closely with the Desktop Computing Manager, Help Desk Manager, and User Services Manager in Client Support Services for the smooth operation of computer labs.
  • Performed routine maintenance on lab equipment and maintained a log of activities.

IT Computer Analyst

Nashville Community College
Nashville, TN
01.2011 - 01.2013
  • Deployed patches, updates to ensure optimal performance of computer systems, applications, networks.
  • Maintained user accounts within Active Directory environment according to company security policies.
  • Provided technical support and troubleshooting for hardware, software, and network issues.
  • Researched new technologies and implemented solutions to optimize efficiency of existing systems.
  • Audited system configuration changes against established baselines ensuring compliance with corporate policies.
  • Install, configure, maintain, upgrade, and troubleshoot computer and network hardware and software
  • Maintain security, inventory records, and request supplies needed for the operations of the equipment, and physical appearance of the equipment and facilities
  • Perform minor repairs of lab equipment, data recovery by best practices, and system administration function
  • Responsible for creating standard images for Windows XP/7 and other workstations.

Sr. Desktop Support Tech

Nashville General Hospital
Nashville, TN
01.2009 - 01.2011
  • Supported more than 800 staff in Microsoft Office XP and 2003 productivity software
  • Install, configure, maintain, upgrade, and troubleshoot computer and network hardware and software
  • Gained valuable experience troubleshooting network and printer issues resulting in reduced downtime during the three-month work period
  • Installed operating system and managed hardware repair project in the facility.

Professional Programmer

Mumbai, India
Mumbai, India
01.2002 - 01.2008
  • Worked on a project to develop software to handle inventory processes using and SQL.

Education

M.S. - Computer, and Information Systems Engineering

Tennessee State University
01.2016

B.S. - Computer Science (Concentration Bioinformatics)

Tennessee State University
01.2013

A.S. - Computer Networking Technology

Nashville State Community College
01.2011

Skills

  • Machine Learning: TensorFlow
  • Data Security and Management
  • Microsoft Excel and Access
  • SQL Server, MongoDB, and Relational Database
  • Programming languages such as C#, Java, Python, C, and MATLAB
  • Leadership Skills, Strategic Planning, and Team Management
  • Software Development Design and Testing Practices
  • Vendor Management
  • Excellent Communication Skills
  • Ability to troubleshoot and solve complex hardware and software issues
  • Principles and Practices of Customer Service
  • Network Security Principles and Practices
  • LANs, WANs, TCP/IP, and Wireless Networks
  • Routers, Switches, and Firewalls
  • Active Directory, SCCM, SharePoint
  • Web Designing

Accomplishments

  • Staff Senate, which serves as a representative body of the staff employees of university and for the exchange of information between the University and its staff employees.
  • Awarded for promoting and encouraging staff development through higher education, 2016.
  • Saved approximately $80,000 on computing supplies by utilizing the best resources and personnel in the first year of my job.
  • Awarded Outstanding Leadership and Academic Achievements in Computer Science, 2012.

Timeline

IT Academic Computing Manager

Tennessee State University
01.2014 - Current

IT Technology Lab Manager

Tennessee State University
01.2013 - 01.2014

IT Computer Analyst

Nashville Community College
01.2011 - 01.2013

Sr. Desktop Support Tech

Nashville General Hospital
01.2009 - 01.2011

Professional Programmer

Mumbai, India
01.2002 - 01.2008

M.S. - Computer, and Information Systems Engineering

Tennessee State University

B.S. - Computer Science (Concentration Bioinformatics)

Tennessee State University

A.S. - Computer Networking Technology

Nashville State Community College

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