Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PANKAJ NATH

Alvin

Summary

Dynamic professional with extensive experience as a Manager's Assistant at AQA Retailers, excelling in customer relationship management and team motivation. Proven track record in enhancing operational efficiency and driving strategic initiatives. Adept at scheduling and planning, with a strong commitment to staff development and conflict resolution. Passionate about delivering exceptional service and fostering team collaboration.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Manager's Assistant

AQA RETAILERS
09.2002 - Current
  • Coordinated daily operations to streamline workflow and enhance team productivity.
  • Assisted in developing and implementing strategic plans to improve customer engagement.
  • Managed scheduling and resource allocation, ensuring optimal efficiency across departments.
  • Provided administrative support to senior management, facilitating effective communication and decision-making.

Management Assistant

BEST WESTERN , ALVIN
08.2000 - 11.2002
  • Coordinated complex schedules and appointments for senior management, optimizing time efficiency.
  • Developed and maintained filing systems to enhance document retrieval and organization.
  • Worked Nights, Weekends, Holidays to ensure smooth work flow

Travel E

SITA WORLD TRAVEL (INDIA) LTD
10.1995 - 02.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

BBA - Accounting

University of Delhi
New Delhi
08-1990

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Customer relationship management (CRM)
  • Sales strategies
  • Financial management
  • Business development
  • Team motivation
  • Retail operations management
  • Inventory management
  • Sales reporting
  • Customer relations
  • Scheduling and planning
  • Decision-making
  • Coaching and mentoring
  • Conflict resolution
  • Rewards program oversight

Languages

Hindi
Native or Bilingual

Timeline

Manager's Assistant

AQA RETAILERS
09.2002 - Current

Management Assistant

BEST WESTERN , ALVIN
08.2000 - 11.2002

Travel E

SITA WORLD TRAVEL (INDIA) LTD
10.1995 - 02.2000

BBA - Accounting

University of Delhi

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