PANKAJ NEGI
Austin
Summary
Dynamic Technical Specialist with extensive experience at HCL AMERICA INC, excelling in project management and cross-functional collaboration. Proven track record in optimizing IT operations and enhancing system performance. Skilled in network troubleshooting and process documentation, driving continuous improvement and fostering team development to achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical-Specialist
HCL AMERICA INC
Texas
01.2022 - Current
- Oversaw troubleshooting processes for technical issues, optimizing response times.
- Collaborated with cross-functional teams to align IT strategy with business objectives.
- Resolved conflicts between team members in a professional manner.
- Oversaw daily operations within the IT department, including resource allocation and task delegation.
- Conducted regular performance reviews for the IT team members.
- Identified areas of improvement in existing systems, and created solutions to address them.
- Documented various processes related to system implementation and maintenance activities for future reference.
- Managed a team of IT professionals, fostering collaboration and skill development.
- Coordinated system upgrades, ensuring minimal disruption to business operations.
Technical-Specialist
HCL AMERICA INC
Texas
01.2015 - 01.2022
- Tools & Automation SME
- Develop and implement methodologies to rein in project costs while meeting key milestones.
- Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Develop and initiate projects, including managing costs, schedule and performance.
- Modify and direct project plans to meet organizational needs.
- Direct offsite team design, transition and standardization of processes, maximize team resources and management.
- Work in partnership with clients to help meet a satisfactory level of customer satisfaction, thus helping in client retention and encouraging them to get into more business relationships.
- Deeply involve in the company customer retention strategy to ensure that the projects/programs goals are aligned with both company and clients short/long terms goals.
- Continuously monitor projects/Programs status and impact on customer relation.
- Delivered services to customer locations within specific timeframes.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Technical-Specialist
HCL AMERICA INC
Massachusetts
01.2014 - 01.2015
- Datacenter and Backup Administrator.
- Server & Network Operations
- Manage operating systems (Windows/Linux).
- Apply patches, updates, and firmware upgrades.
- Configure and troubleshoot network connectivity within the datacenter.
- Monitoring & Performance
- Use monitoring tools to track system performance, uptime, and resource utilization.
- Identify and resolve bottlenecks or failures quickly.
- Backup Strategy & Scheduling
- Define and implement backup policies (full, incremental, differential).
- Automate and monitor backup schedules.
- Data Protection & Recovery
- Ensure backup success and integrity verification.
- Restore data as per user requests or during incidents.
- Maintain RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets.
- Backup Infrastructure Maintenance
- Manage backup software (Veeam, Commvault, Veritas NetBackup, etc.).
- Administer backup appliances, libraries, and cloud backup solutions.
- Rotate and secure offsite media if tape-based backups are used.
Specialist
HCL AMERICA INC
New Jersey
01.2008 - 01.2014
- Data Center Operation Manager.
- Team Leadership
- Manage and mentor data center technicians and engineers.
- Schedule staff shifts and ensure 24/7 coverage.
- Conduct training and enforce best practices.
- Operational Management
- Monitor system performance and capacity.
- Implement disaster recovery and business continuity plans.
- Handle incidents and escalations.
- Maintain documentation of assets, procedures, and layouts.
- Hardware and Infrastructure Oversight
- Manage the installation, maintenance, and decommissioning of servers, storage, and networking hardware.
- Ensure asset tracking and inventory control.
- Coordinate hardware refresh cycles.
- Monitoring and Reporting
- Track KPIs like uptime, PUE (Power Usage Effectiveness), and incident metrics.
- Use monitoring tools for proactive problem detection.
- Report performance and risks to senior leadership.
IT Associate
Competent Software PVT LTD
New Delhi
01.2003 - 01.2008
- Project: - First America Real Estate Solution.
- Installation, Administration and Troubleshooting of Linux.
- Designing, implementing and administering the company's internal network.
- User accounts creation and maintenance.
- DNS Configuration and Management.
- Installing and configuring services like NFS and DHCP.
- Implementing RAID levels as a part of fault tolerance.
- Installation and maintenance of Print servers.
- Looking after backups and restoration procedure.
- Configuring and Managing LVMs.
- Auditing and Monitoring Network resources.
- Taking care of user administration.
- Taking care of Primary Domain Controller (PDC) and different file servers.
Education
MBA - IT
Sikkim Manipal University
New Delhi, India01.2009
B.com - P
Delhi University
New Delhi, India01.2003
Diploma - Electronics & Communications
Board Of Technical Education
New Delhi, India01.2002
High School -
C.B.S.E
New Delhi, India01.1999
Skills
- Network troubleshooting
- System administration
- Project management
- Cross-functional collaboration
- Problem solving
- Process documentation
- Continuous improvement
- IT service management
- Technical consulting
- Project planning
- Change management
Certification
- Project Management Professional (PMP)
- Microsoft Certified System Administrator (MCSA)
- RedHat Certified Engineer (RHCE)
- Cisco Certified Network Administrator (CCNA)
- Nexthink Certified Professional
Expertise
Windows, Linux, Project Management, Networking
Personal Information
- Passport Number: S3078685
- Date of Birth: 01/05/81
Timeline
Technical-Specialist
HCL AMERICA INC
01.2022 - Current
Technical-Specialist
HCL AMERICA INC
01.2015 - 01.2022
Technical-Specialist
HCL AMERICA INC
01.2014 - 01.2015
Specialist
HCL AMERICA INC
01.2008 - 01.2014
IT Associate
Competent Software PVT LTD
01.2003 - 01.2008
MBA - IT
Sikkim Manipal University
B.com - P
Delhi University
Diploma - Electronics & Communications
Board Of Technical Education
High School -
C.B.S.E