Pankaj Negi

FSO Team Lead - Leading Technical Operations & Project Staffing

•Oversaw troubleshooting processes for technical issues, optimizing response times.
•Collaborated with cross-functional teams to align IT strategy with business objectives.
• Resolved conflicts between team members in a professional manner.
•Oversaw daily operations within the IT department, including resource allocation and task delegation.
• Conducted regular performance reviews for the IT team members.
Identified areas of improvement in existing systems, and created
solutions to address them.
• Documented various processes related to system implementation and maintenance activities for future reference.
• Managed a team of IT professionals, fostering collaboration and skill development.
• Coordinated system upgrades, ensuring minimal disruption to business operations.

Projects Handled:-

• Dell Children's North.
• SMCA Medical Park Tower 6th Floor.
• SMCA Lamar Medical Office Building.

Tools & Automation SME

•Develop and implement methodologies to rein in project costs while meeting key milestones.
•Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
•Develop and initiate projects, including managing costs, schedule and performance.
• Modify and direct project plans to meet organizational needs.
Direct offsite team design, transition and standardization of processes, maximize team resources and management.
•Work in partnership with clients to help meet a satisfactory level of
customer satisfaction, thus helping in client retention and encouraging them to get into more business relationships.
•Deeply involve in the company customer retention strategy to ensure that the projects/programs goals are aligned with both company and clients short/long terms goals.
•Continuously monitor projects/Programs status and impact on customer relation.
• Delivered services to customer locations within specific timeframes.
Created plans and communicated deadlines to complete projects on
time.
•Identified issues, analyzed information and provided solutions to
problems.
•Participate in continuous improvement by generating suggestions,
engaging in problem-solving activities to support teamwork.

Datacenter and Backup Administrator.
• Server & Network Operations
• Manage operating systems (Windows/Linux).
• Apply patches, updates, and firmware upgrades.
• Configure and troubleshoot network connectivity within the datacenter.
• Monitoring & Performance.

•Use monitoring tools to track system performance, uptime, and resource utilization.
• Identify and resolve bottlenecks or failures quickly.
• Backup Strategy & Scheduling
• Define and implement backup policies (full, incremental, differential).
• Automate and monitor backup schedules.
• Data Protection & Recovery
• Ensure backup success and integrity verification.
• Restore data as per user requests or during incidents.
•Maintain RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets.
• Backup Infrastructure Maintenance
• Manage backup software.
• Administer backup appliances and libraries.
• Rotate and secure offsite media if tape-based backups are used.

Data Center Operation Manager.
• Team Leadership
• Manage and mentor data center technicians and engineers.
• Schedule staff shifts and ensure 24/7 coverage.
• Conduct training and enforce best practices.
• Operational Management
• Monitor system performance and capacity.
• Implement disaster recovery and business continuity plans.
• Handle incidents and escalations.
• Maintain documentation of assets, procedures, and layouts.
• Hardware and Infrastructure Oversight.

• Manage the installation, maintenance, and decommissioning of servers, storage, and networking hardware.
• Ensure asset tracking and inventory control.
• Coordinate hardware refresh cycles.
• Monitoring and Reporting.
• Track KPIs like uptime, PUE (Power Usage Effectiveness), and incident metrics.

• Led cross-functional teams to drive process improvements and optimize service delivery.
• Developed and implemented strategic initiatives enhancing operational efficiency across projects.
• Mentored junior staff, fostering skill development and promoting knowledge sharing within the team.
• Analyzed project data to identify trends, informing decision-making and strategic planning processes.
• Collaborated with stakeholders to define project scope and align objectives with organizational goals.
• Streamlined workflows by introducing automation tools, reducing manual tasks and increasing productivity.

Project: - First America Real Estate Solution.
• Installation, Administration and Troubleshooting of Linux.
Designing, implementing and administering the company's internal
network.
•User accounts creation • and maintenance.
• DNS Configuration and Management.
• Installing and configuring services like NFS and DHCP.
• Implementing RAID levels as a part of fault tolerance.
• Installation and maintenance of Print servers.
• Looking after backups and restoration procedure.
• Configuring and Managing LVMs.
• Auditing and Monitoring Network resources.
• Taking care of user administration.
Taking care of Primary Domain Controller (PDC) and different file
servers.