Pankaj Pandit
Director - IT
Alpharetta,Georgia
Summary
Director – Digital Transformation and Application Development.
With over two decades of experience in Digital Transformation and Software Engineering Delivery, led numerous engineered solutions across various industries, including Insurance, Healthcare, Health Insurance, and Automotive.
Expertise lies in technology leadership and agile delivery, driving the core team to deliver exceptional results using agile methodologies and software engineering best practices.
Rich experience in conceptualizing and implementing BPM and Robotic Automation solutions (RPA) to gain business process efficiency.
As an experienced IT leader, responsible for providing strategic direction to both IT and business teams on new solutions and technology
Possess strong competencies in solution and integration design, delivery, program, and scrum management, fostering teamwork and ensuring the best possible outcomes. Proven ability to develop and implement creative solutions to complex problems.
Proven expertise in providing leadership in building new product features and service offerings,
Building and managing delivery and architecture roadmaps
Responsible for defining best practices for RPAs, integration and API governance, creating frameworks for proactive monitoring. Production Support and application monitoring.
Leading architectural and design teams, offering alternative approaches to meet client requirements more efficiently and with greater reusability and maintainability.
As a mentor and coach, guide managers and agile leaders in measuring the effectiveness of projects, defining metrics and reporting best practices.
Organizational Responsibilities include Accountability of Vendor agreements and licensing contracts, tool expansion, support requests, and building proof of concepts for business opportunities. Contract management for software development vendor-partners. Budget monitoring and tracking.
As a mentor and coach, support junior leaders, managers, and scrum masters in their professional growth. Also responsible for building a Center of Excellence for BPM technology practice, supporting pre-sales activities, and leading strategic initiatives as part of bench management.
Committed to promoting diversity and inclusion serving as a mentor in the inclusion and diversity program.
Overview
25
25
years of professional experience
Work History
Director, IT Delivery
Unum Group
Atlanta, GA
05.2019 - 02.2023
- Domain: Insurance, Finance, Long Term Care, Contact Centers, Claims processing and Billing
- Technology: BPM Case Management, Robotics RPA and RDAs, Intelligent document processing, NLP, DotNet for API development
- Ideation and end to end Agile delivery and Technology leadership in rolling out of solutions for multiple customer journeys
- Responsible for 15 plus workflow applications and 10 plus Robotic Automations (RPAs) in Production
- As a technology leader in IT, supporting Change and Business teams, goal is to drive value for the organization by delivering innovative and efficient solutions through process automation and use of cutting-edge technologies
- Provide strategic direction for technology solutions and evaluate tools and technologies to ensure alignment with business architecture and customer needs
- Lead agile teams in conceptualization, design, and delivery of process automation solutions, mentoring and leading Scrum Masters along the way
- Bring rigor to software development and architecture practices, focused on delivering solutions with am agile mindset
- Continuous improvement of NLP models
- Also responsible for transformation of legacy platforms to modern workflow management solutions, providing transformational leadership in Claims management, Policy Administration, and legacy data integration using Robotic Process Automations RPAs
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Developed project budgets and managed production costs.
- Orchestrated license agreements for optimal usage and business needs. Saving Unum more than 90,000USD per year.
Associate Director - Delivery
Virtusa Corporation (CNO Insurance)
Indianapolis, IN
01.2019 - 05.2019
- Technology: Pega
- Project Description, Business Transformation of claims processes
- Development manager for an agile scrum team for Pega and web services development ensuring design and development rigor and delivery excellence.
- Established Center of Excellence for workflow and process automation, driving adoption of innovative and efficient technologies across organization
- Streamlined the requirements design process by recommending use of out-of-the-box features, reducing customization of design and minimizing project risks
- Assessed performance of existing applications in production, identifying areas for improvement and implementing solutions to improve performance and reliability
- Implemented Agile Scrum best practices across multiple teams, resulting in improved team collaboration and increased project efficiency
- Facilitated Scrum ceremonies and led Scrum of Scrums meetings, ensuring that all scrum teams were aligned and working towards common goals
- Mentored and provided guidance to Scrum Masters, fostering their professional growth and development
- Regularly updated program and executive leadership on project status, providing clear and concise communication on project progress, issues, and risks
- Conducted risk assessments and developed strategies to mitigate project risks, ensuring that projects were delivered on time and within budget
Associate Director - Delivery Assurance
Virtusa Corporation (Cox Automotive)
Atlanta, GA
11.2017 - 04.2018
- Project: Secure Check-in
- Domain: Vehicle Auction Management
- Technology: Pega Mobile
- Project Description: Mobile application built for secure vehicle check-in process at Manheim auction sites
- Delivery lead focused on customer success and delivery excellence
- Led teams of up to 7 personnel, supervising daily performance as well as training and improvement plans.
- Responsible for release planning, requirements elicitation, design, development, QA and Rollout.
- Orchestrated pilot testing at auction sites
- Program Governance, Program Risk escalations and risk management
- Tracking key minimal viable product backlog and production release management
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organizing and overseeing assignments to drive operational excellence.
- Conflict and issue resolution
Agile Coach and Delivery Lead
Virtusa Corp (Cigna Dental Insurance)
Bloomfield, CT
02.2016 - 12.2016
- Technology: Pega PRPC
- Project Description: Dental claims benefits determination project
- Accountable for Delivery teams in a global model - onsite and offshore
- Provide leadership on Performance analysis, Delivery execution, quality management and risk/issue management
- Acted as Agile Scrum coach and responsible for enabling client and vendor teams on scrum process
- Tracking Sprint execution activities and deliverables and resolving impediments
- Single point of escalation for delivery teams and client teams
- Conflict and issue resolution
- Liaison with all vendor team to facilitate technical/functional discussions related to requirements design and integration
- Proactive risk analysis and risk mitigation
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sr. Manager Application Development
Virtusa Corporation (Healthfirst Health Insurance)
New York, NY
03.2015 - 02.2016
- Technology: Pega PRPC
- Project Description: Enrolment reengineering project that included automation of error/fallout inventory management
- Overall delivery ownership of the program
- Ensure delivery excellence related to Pega and external intake channels for EDI processing for enrollment files
- Effectively led the UX assessment and UX redesign initiative for a key sub-project (Inventory management)
- Demonstrate proof of concepts to CXO teams on new product features and integrated components
- Setup Agile Delivery process and mentored client teams (Product owners, Business Analysts and QA)
- Tracking deliverables and resolving impediments
- Single point of escalation for delivery teams and client teams
- Liaison with external teams for effective design of integration components
- Assisted client teams on their business transformation journey for process automation using BPM
Sr, Manager Application Development
Virtusa Corporation (Cigna Insurance)
Windsor, CT
08.2014 - 03.2015
- Technology: Pega PRPC
- Project Description: End to End Claims Orchestration and Pend management process
- Overall delivery responsibility for requirements, design, development and QA activities
- Managed diverse teams of Partners, external contractors, and client teams
- Technical guidance to development teams for release and build cycles
- Agile Scrum guidance to Product owners and Business Analysis teams on user story creation and backlog grooming process
- Mentoring and coaching scrum teams on Sprint Planning, Sizing, and sprint execution activities
- Setting up and Formulating backlog grooming and tracking processes
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Spearheaded technical discussion roundtables to track progress and optimize future resource distribution. - Risk escalations and risk management
- Tracking Sprint execution activities and deliverables and resolving impediments
- Single point of escalation for delivery teams and client teams
- Conflict and issue resolution
- Proactive risk analysis and taking effective steps for mitigation
- Facilitate effective onboarding of offshore resources and incubating them into scrum process
- Communicated directly with project stakeholders, providing timely updates on project advancement.
Sr. Manager Delivery Pega BPM
Virtusa Corporation (Standard And Poor's)
New York, NY
06.2013 - 04.2014
- Technology: Pega PRPC
- Project Description: Automating management and creation of security IDs as part of Rating process
- Technical project management for development and testing
- Scrum process management across onsite and offshore teams, sprint planning and issue resolution
- Incorporated best practices and thought leadership to accelerate development and QA activities
- Tasks Scheduling, sprint velocity monitoring and tracking
- Single point of escalation for delivery teams and client teams
- Status reporting to program and executive leadership
- Proactive risk analysis and taking effective steps for mitigation
Sr. Manager Pega BPM
Virtusa Corporation (HMSA)
Honolulu, HI
05.2011 - 05.2013
- Technology: Pega PRPC
- Project Description: Contact center application for Member services and Marketing
- Technical project management for development, testing, web services development and deployment activities
- Managed diverse teams of external contractors, independent consultants, and client teams
- Demonstrated leadership skills in managing projects from concept to completion.
- Requirements management
- Technical guidance to development teams for release and build cycles
- Tasks Scheduling, monitoring, and tracking
- Proactive risk analysis and taking effective steps for mitigation
- Created client enablement strategy to build their own Pega competency in house.
- Orchestrated successful go-live of 8 no-fault releases to Production.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Delivery Manager
Virtusa Corp (Celgene Corporation)
Warren, NJ
10.2010 - 04.2011
- Technology: Pega PRPC
- Project Description: Contact Centre application to manage patient education
- Roles & Responsibilities: Customer facing Role as Technical Manager, led technical and development teams in capacity of managing PRPC development, Web service development/testing, SIT, release and defect management
- Served as single point of contact for Program management, IT and Business for Project updates and progress
- Ensured Celgene compliance for validation environments with regards to SIT and data migrations
- Had significant contribution in defining tests for IMPACT performance test baseline
- Involved in defining deployment and go-live plan for IMPACT
- Created environment of trust and transparency for Business and IT Management
- Review tests and validation activities for final IMPACT releases
- Risk identification and mitigation
- Post-production defect tracking and resolution
Delivery Manager
Virtusa Corp (Alere Health Care)
Chicago, IL
03.2009 - 06.2010
- Technology: Pega PRPC
- Project Description: Contact center application for disease and enrolment management
- Prioritize product features with Dev managers and Product Managers
- Gathering requirements from Product Managers and Business teams
- Requirements review and analysis for development projects
- Evaluate technical feasibility of new features based on PRPC workflows
- Discussions with Business on feature inception and requirements review
- Manage risks and issues for entire program – Dev and QA
- Setup processes for development teams for release and build cycles.
- Developed and maintained knowledgeable and productive team of employees.
- Supervised delivery staff and general productivity.
Delivery Manager
Virtusa Ind Pvt Ltd
Hyderabad, Andhra Pradesh, India
09.2003 - 03.2009
- Manage a 200-member client account that offered the below services – BPM Development Engineering, Test Engineering. Performance Engineering, Test Automation and application development. Budget and resource management. Capacity planning, strategic planning, and delivery.
- Supervised delivery staff and general productivity.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
Education
Bachelor of Engineering - Computer
University of Pune
Pune, India06.1996
Skills
- Leadership (Digital transformation and application development), technology leadership
- Solutions: Pega BPM, Workflow management, Intelligent automation, Robotics RPA and RDA, NLP, and intelligent document processing
- Agile delivery Management
- Agile techniques like: Continuous Integration, and Automated Testing
- Delivery Management – Manage complex programs and engagements using engineering principles and best practices Manage technology teams
- Version One, Rally, JIRA
- RPA/RDA, Power Automate
- Project Management tools MS Project and Pega PMF
- Pega PRPC, C, SAP Abap/4
- Pega inbuilt tools PAL, PDC DB Trace etc
- Hyperscience
- AI NLP, ChatGPT Integration
- SAFe, Kanban and Scrum
- HP ALM
- LoadRunner
Accomplishments
- PSM 1 Certification from Scrum.org
- Pega CSA Certification from Pegasystems
Timeline
Director, IT Delivery
Unum Group
05.2019 - 02.2023
Associate Director - Delivery
Virtusa Corporation (CNO Insurance)
01.2019 - 05.2019
Associate Director - Delivery Assurance
Virtusa Corporation (Cox Automotive)
11.2017 - 04.2018
Agile Coach and Delivery Lead
Virtusa Corp (Cigna Dental Insurance)
02.2016 - 12.2016
Sr. Manager Application Development
Virtusa Corporation (Healthfirst Health Insurance)
03.2015 - 02.2016
Sr, Manager Application Development
Virtusa Corporation (Cigna Insurance)
08.2014 - 03.2015
Sr. Manager Delivery Pega BPM
Virtusa Corporation (Standard And Poor's)
06.2013 - 04.2014
Sr. Manager Pega BPM
Virtusa Corporation (HMSA)
05.2011 - 05.2013
Delivery Manager
Virtusa Corp (Celgene Corporation)
10.2010 - 04.2011
Delivery Manager
Virtusa Corp (Alere Health Care)
03.2009 - 06.2010
Delivery Manager
Virtusa Ind Pvt Ltd
09.2003 - 03.2009
Bachelor of Engineering - Computer
University of Pune
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