PANKAJ SHARMA

• Executive Oversight: Directing technology strategy and global budgeting for both Retail (C-Store) and Restaurant business units, managing a $21M+ annual budget.
• Product Strategy Partnership: Collaborate closely with Product Management to define feature roadmaps, translating business requirements into high-impact technical specifications for in-store and digital platforms.
• Agentic AI Transformation: Spearheaded the adoption of Windsurf, Codex & Glean AI to implement agentic development workflows, significantly increasing team velocity and code quality across development, testing, and production support teams.
• Unified POS Architecture: Oversee the development and scaling of the in-house Cloud based 7-Eleven Proprietary C-Store POS ecosystem, supporting over 15,000 store locations.
• Multi-Unit Engineering: Lead engineering teams for In-house Restaurant POS, Menu Management, and Accounting systems, ensuring seamless end-to-end integration and data accuracy.
• Omni-channel Deployment: Architected and deployed an Android-based QSR Self Checkout Kiosk system on cloud based architecture & scaling to 1,500+ locations including different brands like Laredo Taco, Raise the Roost, and SpeedyCafe.
• E-commerce Ecosystem: Managed the integration of 3rd-party marketplaces (Olo, Otter, DoorDash, UberEats) and mobile e-commerce platforms to drive digital revenue growth.
• M&A IT Leadership: Lead the end-to-end IT integration strategy for all store acquisitions, including the $1B 2024 Sunoco/Valero migration of 200+ sites with zero operational downtime.
• Legacy System Management: Manage technical governance and production support for 3rd-party POS systems, including Verifone Commander and Gilbarco Passport, across acquired store networks.

• Mobile Product Innovation: Spearheaded the development of a proprietary in-house mobile checkout application for iOS and Android, empowering customers with self-service features including item scanning and cart management.
• Digital Payments Ecosystem: Architected and executed seamless integrations with major digital payment providers, including Stripe, PayPal, Venmo, and the 7-Eleven Digital Wallet.
• Cross-Functional Roadmap Leadership: Collaborated directly with UX, Operations, and Product Management teams to define and prioritize feature roadmaps, driving measurable improvements in customer experience at a national scale.
• High-Impact Delivery: Led the technical execution and launch of the 7-11 Mobile Checkout platform, a key pillar of the company's digital transformation strategy.
• Demonstrated Success: The platform's functionality and user interface are showcased in the official mobile checkout feature overview.

7-11 Mobile Checkout https://www.youtube.com/watch?v=80az40E7Nqc

• Adoption of Hybrid Cloud technology across multiple applications in Citi
• Ensure platform reliability, scalability, and security in a hybrid setup, aligning with enterprise architecture standards.
• Establish centralized logging, monitoring, and alerting strategies across all environments using tools like Prometheus, Datadog, or Splunk.
• Enforce compliance, cost optimization, and security policies across all cloud platforms while enabling visibility for auditing and reporting.

• Client - CitiGroup | Migration of End User Computing data to Qlikview BI Dashboards.

• Client - CitiGroup | ApplePay Integration, Samsung Wallet

• Client - CommerzBank

• Client - Landmark Graphics