Pankaj Singh
Kent
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
15
15
years of professional experience
Work History
Coach Operator
King County Metro
12.2025 - Current
- Operated transit buses safely across designated routes, ensuring timely service delivery.
- Assisted passengers with boarding, providing excellent customer service and support.
- Responded to passenger inquiries and resolved issues effectively during transit operations.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Communicated regularly with central dispatch teams to report delays and route changes.
Coach Operator
Community Transit
04.2025 - 12.2025
Clerk
United States Postal Services
04.2022 - 09.2022
- Assisted customers at the window with their postal needs by giving advice on different options available to them.
- Issued money orders, accepted passport applications.
- Accepted cash and credit card payments towards transactions.
- Dealt with aggressive customers by defusing the situation while staying calm and composed, listening to customer concern and offering solutions.
- Made closing reports, deposited cash in the safety vault.
- Coordinated with delivery personnel to resolve customer inquiries and service issues effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Quality Assurance Technician
Taylor Farms
10.2017 - 06.2018
- Implemented a new training system for production line workers to make them more understandable of GMP (Good manufacturing practice).
- Recommended translating the whole training to the language the workers understand.
- After translation the workers followed 100% GMP standards as they became more aware of their job responsibilities.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Randomly selected products at various stages of production for evaluation.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and maintained documentation for quality assurance processes and procedures.
- Trained new staff on quality control protocols and safety regulations to enhance team performance.
Flight checker
Gate Gourmet
04.2017 - 08.2017
- Implemented the final stage Audit to remove any error as airlines staff complained about missing products in the carts.
- Thoroughly audit the carts by comparing them with the orders of the airlines to find any missing items before they being delivered to planes, which resulted in 100% delivery rate with zero complaints.
- Enforced staff performance and service standards to deliver consistent and positive customer experience.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Trained new staff on safety procedures and best practices for equipment operation.
- Oversaw daily workflow, ensuring timely completion of tasks and adherence to deadlines.
Advocate
High Court
09.2010 - 03.2016
- Assisted senior Advocate in all matters including Civil, Criminal and consumer cases.
- Drafted legal documents and experienced in file maintenance and documentation.
- Dealt professionally with clients via mail, phone and in-person.
- Strong communication skills honed by representing clients in courts and before the government agencies.
Education
J.D. - BA.LL.B(Hons)
Panjab University
Chandigarh, India07.2010
Skills
- Five years of legal expertise encompassing position within the public court system
- Bachelor of Laws with comprehensive understanding of legal terminology
- Fast learner, ability to adjust to new concepts and responsibilities in fast moving environment
- Strategic mindset and problem-solving prowess
- Able to effectively juggle several tasks concurrently while always meeting all requirements and deadlines
- Known for displaying high ethical standards, integrity and confidentiality while always exceeding expectations independently and as a team
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Coach Operator
King County Metro
12.2025 - Current
Coach Operator
Community Transit
04.2025 - 12.2025
Clerk
United States Postal Services
04.2022 - 09.2022
Quality Assurance Technician
Taylor Farms
10.2017 - 06.2018
Flight checker
Gate Gourmet
04.2017 - 08.2017
Advocate
High Court
09.2010 - 03.2016
J.D. - BA.LL.B(Hons)
Panjab University