Pankhuri Sharma
Surrey,BC
Summary
Dynamic Operations Manager with a proven track record at Federal Express, skilled in enhancing efficiency through strategic decision-making and team leadership. Expert in inventory management and compliance, I foster a culture of continuous improvement, achieving high performance metrics while mentoring staff and optimizing workflows. Strong communicator with a keen attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express
01.2024 - Current
- Creating and applying operational polices and procedures to improve efficiency.
- Supervising daily and managing the operations team and department.
- Improving systems, workflows, and implementing best practices.
- Create the weekly plan for team members based on labor needs, availability, and financial constraints.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Make sure work should be done in compliance with relevant laws, rules, and policies.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieving high metrics while managing the budget and other company data and metrics to inform planning processes
Senior Operations Administrator
FedEx Ground
02.2022 - 12.2023
- Mentored junior staff members, fostering a positive work environment that promoted professional growth.
- Resolved payroll discrepancies by collecting and analyzing information.
- Analyzed and monitored financial documents and spreadsheets to reduce organizational costs.
- Processed and balanced payroll for 200+ employees.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Quality Assurance Lead
FedEx Ground
10.2021 - 01.2022
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies.
- Addressing customer address issues to ensure prompt delivery of packages.
Barista
Starbucks
06.2021 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Education
BBA - Bussiness
UBC
Vancouver 09-2024
Skills
- Multitasking
- Computer skills
- Excellent communication
- Attention to detail
- Flexible and adaptable
- Decision-making
- Critical thinking
- Persistent and resilient
- Team leadership
Certification
- First Aid- Level C (CPR/AED), St. John Ambulance - Sept 20, 2024
- Typing Essentials, Columbia College - June 2023
Timeline
Operations Manager
Federal Express
01.2024 - Current
Senior Operations Administrator
FedEx Ground
02.2022 - 12.2023
Quality Assurance Lead
FedEx Ground
10.2021 - 01.2022
Barista
Starbucks
06.2021 - 09.2021
BBA - Bussiness
UBC
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