Summary
Overview
Work History
Education
Skills
Education References
Timeline
Generic

Darkylreya Williams

Forth Worth

Summary

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Healthcare Customer Service Representative

Carenet Healthcare
02.2022 - 03.2025
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

Customer Service Representative

TTEC
02.2020 - 02.2022
  • Resolved customer inquiries through multiple communication channels, ensuring timely and effective solutions.
  • Managed complex customer issues, collaborating with cross-functional teams to enhance service delivery.
  • Developed and implemented process improvements that streamlined workflows, increasing overall efficiency in service operations.
  • Trained and mentored new team members on best practices for customer engagement and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Chat Support Representative

Aptive Environmental
08.2018 - 02.2020
  • Provided technical assistance to customers through online chat or telephone support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

High School Diploma -

Carroll High School
Monroe, LA
05.2016

Skills

  • Medical billing
  • Patient confidentiality
  • Record maintenance
  • Referral coordination
  • Appointment scheduling
  • Medical terminology

Education References

  • Julayiaha Richardson, (469) 865-3428
  • Bridnie Andrews, (469) 203-5828

Timeline

Healthcare Customer Service Representative

Carenet Healthcare
02.2022 - 03.2025

Customer Service Representative

TTEC
02.2020 - 02.2022

Chat Support Representative

Aptive Environmental
08.2018 - 02.2020

High School Diploma -

Carroll High School

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