Panouchi Lo
Saint Paul,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Program Lead
Hmong American Partnership
10.2021 - Current
- Engaged with the community, partners and constituent groups to create positive, trusting and professional relationships.
- Tracked and reported program results to stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Mentored and led new employees to enhance program outcomes.
- Facilitate focus groups and execute plan with stakeholders.
- Utilize the software of Salesforce, Smartsheet, Basecamp, and Google Form.
- Plan and execute events with partnered organizations.
COVID Care Coordinator
Hmong American Partnership
10.2020 - 10.2021
- Used company software and databases to maintain records of services provided.
- Monitored, tracked, and conveyed important patient information to MDH and COVID medical team.
- Built strong relationships with patients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Mandate the COVID hotline and support patient and clients questions and concerns.
- Supported state and community partnered hosted COVID vaccine and testing sites.
Medical Assistant
Minnesota Community Care
10.2017 - 08.2020
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Medical Assisting
Rasmussen College
Eagan, MNFoundations of Program Management
Coursera
Skills
- Resolving Operational Issues
- Scope Management
- New Business Opportunities
- Strategic Planning
- Data Collections
- Problem-Solving Skills
- Staff Leadership
- Strong Analytical Skills
- Managing Program Activities
- Organizational Systems
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Program Lead
Hmong American Partnership
10.2021 - Current
COVID Care Coordinator
Hmong American Partnership
10.2020 - 10.2021
Medical Assistant
Minnesota Community Care
10.2017 - 08.2020
Associate of Applied Science - Medical Assisting
Rasmussen College
Foundations of Program Management
Coursera
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