Summary
Overview
Work History
Education
Skills
Timeline
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PANSY POINTER

Houston,US

Summary

Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth. Customer-focused [AT&T customer representative] who is well-organized and has excellent interpersonal skills. have call center experience for 5 years Data entry Extremely organized Clerical support Public speaking Self-motivated High School 2009 James Madison High School Houston, TX

Overview

4
4
years of professional experience

Work History

Customer Service Associate

AT&T Mobility
Houston, TX
02.2022 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Maintained knowledge of current sales promotions and new product releases.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.

Benefits Verification Specialist

Capgemini
Houston, TX
10.2022 - Current
  • Verify patients insurance and prior authorizations
  • Make sure doctors know about patient's prescriptions and what needs to be done for patient's prescriptions
  • Call patients and advise patient's about their prescriptions and order and delivery status or send direct messages
  • Fax doctors and notate patient's account and details
  • Get claims paid less than $25.00 to send patient's prescription from CVS SPECIALITY PHARMACY.

Intake Specialist

Cigna EVICORE
Houston, TX
04.2022 - 05.2022
  • Communicated with insurance providers politely over the phone, via email, and in writing to obtain the necessary documents to complete registration
  • Managed some patients per day and processed new claims using the appropriate adjudication system
  • Answered doctor calls for prior authorizations for claims
  • Contacted doctors about their prior auth and to send more clinical work for patients.

Loan Advisor

Nelnet
Lincoln, NE
10.2021 - 02.2022
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data
  • Helped clients get on payment plans depending on their income and family size
  • Asked clients information about their loans and what's left to pay
  • Made sure clients' student loans do not go to collection
  • Answered incoming calls or made outbound calls to clients and answered questions about their loans and what they need to do.

Loan Advisor

Sourcepoint
Palm Bay, FL
09.2019 - 09.2020
  • Answered incoming calls from customers about their mortgage payments, taxes, and home insurance
  • Advised them on what steps to take to help lower their taxes and send documents to us to help their mortgages
  • Answered incoming calls for insurance plans for customers' mortgages to be updated.

Education

High School -

James Madison High School
01.2009

Skills

  • Point of Sale Systems
  • Customer Support
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Account Management
  • Quality Assurance
  • Account Updating
  • Sales Closing
  • Complex Problem-Solving

Timeline

Benefits Verification Specialist

Capgemini
10.2022 - Current

Intake Specialist

Cigna EVICORE
04.2022 - 05.2022

Customer Service Associate

AT&T Mobility
02.2022 - Current

Loan Advisor

Nelnet
10.2021 - 02.2022

Loan Advisor

Sourcepoint
09.2019 - 09.2020

High School -

James Madison High School

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PANSY POINTER