Pansy Wilbourn

• Achieved 60% patient growth while reducing throughput times by 20%.
• Maintained Press Ganey Score in 99th percentile through operational excellence.
• Established protocols for system security and compliance to mitigate potential risks.
• Developed training programs, including Trauma Tuesdays, facilitating CE credit attainment for staff.
• Analyzed system data to identify trends, supporting informed decision-making processes.
• Managed vendor relationships, enhancing service delivery and negotiating favorable contracts.
• Oversaw daily operations and property maintenance while adhering to budgetary constraints.
• Mentored three assistant managers, leading to their promotions as site managers.

• Supervised nursing staff, ensuring compliance with health regulations and standards.
• Developed and executed patient care protocols to enhance service delivery.
• Coordinated staffing schedules to optimize coverage and operational efficiency.
• Conducted performance evaluations to assess staff capabilities and foster professional growth.
• Managed medical supply inventory to support daily operations effectively.
• Facilitated interdepartmental communication to improve patient care coordination.
• Trained new nurses on policies and best practices for patient care excellence.
• Participated in quality improvement initiatives to elevate patient safety standards.

• Supervised administration of oral, intramuscular, and IV medications to monitor adverse reactions.
• Treated patients using pharmacological and non-pharmacological modalities for various disorders.
• Imparted medical and operational knowledge to junior nurses, supporting professional development.
• Collaborated with interdisciplinary teams to create and manage tailored patient care plans.
• Reviewed physician orders and administered therapies, documenting vital signs accurately.
• Communicated client status concerns to nursing supervisors and case managers promptly.
• Directed nursing staff assignments for optimal performance in a fast-paced environment.
• Responded to emergency situations effectively while ensuring compliance with safety protocols.

• Updated physicians on patient test results and assisted in developing care plans.
• Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
• Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.

• Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
• Utilized EPIC EMR to document all patient interventions, such as evaluations, care plans and observations.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
• Level II Trauma Center standards maintained and implemented.

• Organized and delegated tasks during rapid response and high-pressure code situations.
• Trained and mentored new RNs on best practices, hospital policies and standards of care.
• Precepted and mentored new staff, graduate RNs and ancillary staff.
• Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques, and patient assessments and interventions.
• Prioritized care and assessed needs through effective triaging of incoming phone calls from ER and inpatient units.
• Facilitated patient admission, transfer and discharge processes.
• Provided unit leadership to provide quality care to 30 staff members in 28-bed unit.
• Set up and implemented procedures to accommodate Covid 19 patients. Was in charge of daily operations and procedural changes to continue to improve processes and patient flow. Set up and implemented Triage tents as well as an outdoor setting for Codes and Traumas.
• Used facility EMR system to update patient records, transmit prescriptions and transfer files.
• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Triaged and treated high-volume caseload in busy emergency room setting.
• Administered critical IV medications to stabilize patients for assessment and treatment.
• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
• Collaborated with physicians and nursing staff to deliver quality care.
• Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
• Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.

• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Treated patients by administering various types of medications and therapies.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Administered oral, intramuscular and IV medications to patients and monitored responses.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

• Used facility EMR system to update patient records, transmit prescriptions and transfer files.
• Administered oral, intramuscular and IV medications to patients and monitored responses.
• Educated patients and families on treatment strategies and at-home care.
• Administered medications, tracked dosages and documented patient conditions.
• Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
• Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.

Adaptive to staffing needs, management styles, flow models, and patient demographics. Team player and quick learner.

• Responded to codes or patient crises as part of rapid-response team.
• Maintained open and clear communication with physicians to coordinate effective patient care.
• Triaged and treated high-volume caseload in busy emergency room setting.
• Stabilized patients, determined health needs and provided direct patient care.
• Performed triage on incoming patients and determined severity of injury and illnesses.

• Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
• Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
• Created and applied tailored care plans that would meet each patient's individualized needs.
• Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Provided necessary health education training for patients.

Implemented new floor assignments based on evaluation of staffing requirements.

Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

Recorded patients' medical history, vital statistics and test results in medical records.

Delivered high-quality and compassionate treatment to indigent and low-income patient community.

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

• Responded quickly to codes and coordinated efficient and skilled care.
• Supported criminal inquiries by reporting injuries and completing evidence collection kits.
• Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
• Oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment.
• Facilitated patient admission, transfer and discharge processes.
• Liaised with physicians and ER staff to reduce critical minutes between admission and treatment and boost patient outcomes.
• Triaged and treated high-volume caseload in busy emergency room setting.
• Administered critical IV medications to stabilize patients for assessment and treatment.
• Stabilized patients, determined health needs and provided direct patient care.
• Performed triage on incoming patients and determined severity of injury and illnesses.

Recorded patients' medical history, vital statistics and test results in medical records.Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.Provided patient diagnosis under strict time constraints.Acted as patient advocate and implemented total patient care through a team nursing process covering high acuity patients every shift.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Updated details in company database by keying in customer contacts and delivery dates.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
• Directed and oversaw office personnel activities.
• Solicited vendor quotes to determine optimal material purchase pricing.
• Conferred with business leaders to evaluate needs and strategize operational improvements.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Encouraged professional growth and talent development in associates to increase performance.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.

• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Managed special store projects to improve store-wide processes and operations.
• Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
• Negotiated and worked with local vendors to keep costs low and build community relations.
• Built store brand and achieved strategic business initiatives by working closely with district manager.
• Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
• Increased store sales by cross-selling complementary items.
• Reduced shrinkage through proactive inventory management and security-driven approaches.