Pantea Azadi
Encino,CA
Summary
Responsible and hardworking associate with 9 years of experience developing and maintaining effective business plans, ensuring operations with expanding client base, and managing multiple projects to completion.
Overview
10
10
years of professional experience
Work History
Clinical Intake Coordinator
Healthcare Support
04.2024 - Current
- Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication
- Created detailed job description library for organization and maintained relevance with regular updates..
PI Coordinator
Advanced Pain Medical Group
06.2023 - 08.2023
- Implementing innovative patient engagement strategies to enhance patient experience and satisfaction, leading to increased patient retention rates and positive reviews for Advanced Pain Medical Group
- Implementing innovative strategies to enhance patient satisfaction and engagement throughout the pain intervention process
- Developing and implementing strategies to improve referral programs and increase patient referrals for Advanced Pain Medical Group
- Collaborating with attorneys to streamline communication and ensure seamless coordination of care for patients undergoing pain interventions at Advanced Pain Medical Group
PI Coordinator
Northridge Outpatient Surgery Center
08.2022 - 06.2023
- Collected case materials such as personal demographics, MRI Reviews and medical history
- Consulted with attorneys and case teams to establish workflows supporting efficient document reviews
- Made reminder calls to patients
- Finished notes for nurses
- Coordinate and schedule pre-operative consultations and post-operative follow-up appointments for patients, ensuring timely and efficient patient care at Northridge Outpatient Surgery Center
- Analyze patient feedback and data to identify areas for improvement in patient care and recovery processes, leading to increased patient satisfaction and successful outcomes for Northridge Outpatient Surgery Center
Medical Assistant
Outpatient Imaging Center
08.2022 - 06.2023
- Take patient information and create files
- Schedule and reschedule patients
- Verify insurance
- Collect payments
- Make copies of imaging for patients/doctors
- Perform quality control checks on imaging equipment to ensure accurate and precise results
Intake Coordinator/PI Coordinator
BioHealth Pain Management
03.2020 - 08.2022
- Provided customer service and was involved in training new team members each month
- Collected case materials such as personal demographics, MRI Reviews and medical history
- Consulted with attorneys and case teams to establish workflows supporting efficient document reviews
- Analyzed work product and created document productions using database platforms and performing quality control reviews and revising or improving documents where appropriate
- Responded to client calls and inquiries to deliver applicable information
Supervisor
Barrington Center
04.2017 - 05.2020
- Responsible for greeting and checking patients in prior to each appointment
- Creating files for all new patients and taking in all pertinent information
- Updating all digital file while making sure that all necessary hard copy documents are present
- Making sure patient is checking in and has the proper insurance info on hand
- Maintaining and updating the existing patient files whenever a patient would change jobs or when insurance companies would change coverage plans
- Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
Intake Coordinator
LoneStar Board and Care
11.2014 - 02.2018
- Provides management with weekly reports on census, inquiries, and referrals
- Establishes and maintains a good working relationship with staff and patients
- Completes initial referral paperwork for patient file for clinical manager
- Processes new patients paperwork and create new charts
Skills
- Intake Experience
- Microsoft Word
- Microsoft Excel
- Customer Service
- Communication Skills
- Leadership
- Bilingual
- Phone Etiquette
Timeline
Clinical Intake Coordinator
Healthcare Support
04.2024 - Current
PI Coordinator
Advanced Pain Medical Group
06.2023 - 08.2023
PI Coordinator
Northridge Outpatient Surgery Center
08.2022 - 06.2023
Medical Assistant
Outpatient Imaging Center
08.2022 - 06.2023
Intake Coordinator/PI Coordinator
BioHealth Pain Management
03.2020 - 08.2022
Supervisor
Barrington Center
04.2017 - 05.2020
Intake Coordinator
LoneStar Board and Care
11.2014 - 02.2018
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