Panthus Ingersoll
Summary
Highly skilled and dedicated Field Service Representative with over 7 years of experience in providing exceptional technical support and customer service for Schneider Electric and the American Red Cross. Proven expertise in performing site assessments, installations, maintenance, and troubleshooting of complex biomedical and power distribution systems. Adept at managing multiple projects, ensuring customer satisfaction, and maintaining a safety-first mindset. Strong communicator with a track record of delivering comprehensive training and support to clients and team members. Committed to staying current with industry trends and continuously improving service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Representative
Schneider Electric
11.2017 - Current
- Responsible for providing Professional Services for Schneider Electric customers such as; technical site analysis to resolve customer issues and field service duties on wide range APC-MGE's of single-phase and 3-phase UPS systems and other secure power solutions
- Perform general power audits of customer's power distribution systems and coordinating with Sales team to complete availability assessments of planned part replacements
- Complete site assessments, pre-build walkthroughs, and evaluating equipment performance while documenting all required information for each evaluation performed
- Perform Startup, Commissioning, Preventive Maintenance, and Unscheduled Maintenance on multiple pieces of equipment across the APC-MGE product line on single and 3 phase UPS systems
- Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location
- Provide customers with basic and advanced operation training of their equipment in groups and one on one settings
- Manage several projects while communicating with customers, teammates, and contractors prior to installation and following up to ensure expectations are met
- Oversee and assist in data center containment system planning, construction, electrical, and temperature monitoring with Schneider Electric monitoring systems as well as assessing power and cooling needs
- Ensure customer focus and safety-first mindset
- Pilot and evaluate new service report generation program
- Stay up to date on current industry trends and changes
- Support Microsoft Cloud Services team on nationwide UPS installation projects
Biomedical Equipment Technician II
American Red Cross
09.2012 - 11.2017
- Perform a variety of routine and complex tasks associated with the installation, service and calibration of a diverse range of biomedical equipment and instrumentation
- Assist in the support of a systematic preventive maintenance program for biomedical equipment and instrumentation which may include entry into Computerized Maintenance Management System
- Install, certify, maintain service, modify, troubleshoot, safety test, and calibrate a variety of biomedical equipment and instrumentation by interpreting engineering and vendor information, schematic diagrams and graphic illustrations
- Diagnose and correct system or equipment malfunctions by repairing or replacing parts to ensure that biomedical equipment and internal circuitry meets specified requirements
- Make necessary calculations for computing circuit elements that are needed to adjust circuitry to specified requirements
- Provide technical assistance and instruction to personnel in the operation and maintenance of equipment
- Provide recommendations and analysis regarding potential purchase of biomedical equipment and instrumentation
- Member of American Red Cross Safety Committee for 5 years
Biomedical Technician
Medical Specialties Distributors
03.2008 - 09.2012
- Install new biomedical equipment by establishing, adjusting, calibrating, and testing performance
- Maintain biomedical equipment by completing preventive maintenance, conducting tests, following manufacturer's instructions, troubleshooting and repairing malfunctions
- Direct biomedical equipment operation by providing equipment operation demonstrations; instructing other healthcare staff in use and care of equipment; answering questions and providing information
- Prepare biomedical reports by collecting, analyzing and summarizing information and trends
- Pilot new inventory management programs and service report systems
- Update job knowledge by participating in educational opportunities, reading technical publications, and maintaining personal networks
- Accomplish organizational objectives by accepting ownership for department goals
- Complete new and different service requests, and exploring opportunities to add value
- Perform departmental audits and oversee day to day operations
Avionics Technician Supervisor
United States Marine Corps
12.2001 - 12.2006
- Aircraft electrical systems technician on the Harrier
- Tested and maintained the aircraft by performing preventive maintenance as well as test and troubleshoot various electrical issues on the aircraft
- Install electrical and electronic components, assemblies, and systems in aircraft using hand tools, power tools, metering tools, and soldering irons
- Remove and install a wide array of electronic components, perform repairs, as well as wire repair
- Interpret flight test data in order to diagnose malfunctions and systemic performance problems
- Lay out installation of aircraft assemblies and systems, following documentation such as blueprints, manuals, and wiring diagrams
- Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, and voltmeters
- Entering, transcribing, recording, storing, and maintaining information in written and electronic form
- Analyze information and evaluating results to choose the best solution and solve problems
- Obtained both a Collateral Duty Inspector and Turn Up qualifications allowing the start the aircraft as well as inspect and sign off the work of other technicians for safety and operation
Education
Electrical Engineering -
Cleveland State
Cleveland, TN01.2009
Skills
- Professionalism
- Attention to detail
- Preventive maintenance
- Unscheduled maintenance
- Troubleshooting
- Microsoft Office
- Basic networking
- Time management
- Adaptability to change
- Schedule management
- Performance monitoring
- Schematic interpretation
- Teamwork
- Customer service
- Problem-solving
- Service documentation
Certification
OSHA 10hr General Industry Safety and Health, Present
Timeline
Field Service Representative
Schneider Electric
11.2017 - Current
Biomedical Equipment Technician II
American Red Cross
09.2012 - 11.2017
Biomedical Technician
Medical Specialties Distributors
03.2008 - 09.2012
Avionics Technician Supervisor
United States Marine Corps
12.2001 - 12.2006
Electrical Engineering -
Cleveland State