Panya Holmes

**[Your Name]**

[Your Address]

[City, State, Zip]

[Your Phone Number]

[Your Email Address]

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**OBJECTIVE**

Dedicated and hardworking professional seeking to contribute to your expanding program within the technology, clinical, and support divisions. Leveraging extensive education and experience in customer service, communication, order processing, interpersonal relations, accounting, marketing, health policy, leadership, and management skills.

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**PROFESSIONAL EXPERIENCE**

**Wilmington VA Medical Center**

*Supervisory Diagnostic Radiologic Technologist/Assistant Radiology Program Manager*

GS-12 Permanent | **March 13, 2021 - Present** Wilmington, DE

- Oversee coordination and performance of the Radiology Service, collaborating closely with the Service Chief, clinical staff, and clerical teams to ensure high-quality diagnostic and therapeutic examination results, as well as patient satisfaction.

- Conduct and supervise daily operations, ensuring continuity and high standard of patient care, while meeting objectives and deadlines.

- Responsible for preparing for inspections (Joint Commission, NHPP/NRC, VHA Central Office, VISN) and managing the training and qualityp assurance documentation of staff.

- Supervise imaging technologists; assign work, establish priorities, evaluate performance, and facilitate team development and recruitment.

- Perform radiologic examinations as requested by medical staff, including MRI and CT scans.

- Liaise with IT, Biomedical Engineering, and clinicians to resolve issues, coordinate training, and maintain communication.

- Manage image transmission and acquisition processes ensuring compliance with PACS standards, including CPT code reviews.

- Implement and maintain the Dose Monitor program ensuring adherence to the ALARA principle.

- Conduct administrative tasks including operational reviews, problem resolution, and ensuring equipment maintenance.

- Oversee inventory control processes, ensuring that adequate supplies meet the workload demands.

**Key Achievements:**

- Developed and executed formal orientation and training programs for new Diagnostic Radiologic Technologists.

- Enhanced departmental efficiency through improved operational methods and regular assessments of imaging quality.

*Supervisor: Freddy Ortiz*

*Supervisor's Phone: 302.994.2511 ext. 4202*

• Acted as a liaison between upper management and staff, facilitating open communication.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Negotiated with vendors and suppliers to secure advantageous terms and pricing.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Managed budget for department, ensuring all expenses stayed within allocated funds.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Implemented quality control measures, significantly reducing error rates.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Oversaw inventory management, ensuring adequate stock levels and reducing waste.
• Negotiated with suppliers to secure cost-effective resources.
• Streamlined workflow processes, reducing project completion times.
• Implemented new operational procedures, increasing efficiency.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Trained new employees on company policies, job duties, and performance expectations.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Assessed company operations for compliance with safety standards.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Set specific goals for projects to measure progress and evaluate end results.
• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Organized special events such as company picnics or holiday parties for employees.
• Created new strategies for improving customer service standards within the organization.
• Implemented cost-cutting measures without compromising quality of services offered.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Collaborated with other departments to coordinate workflow processes between teams.
• Developed marketing plans that helped increase sales revenue by 20%.
• Participated in conferences related to industry trends or organizational developments.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Responded to customer questions regarding products, prices and availability.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Managed team of XX employees, ensuring high productivity and quality standards were met.

· As a Certified MRI Technologist serves as a Magnetic Resonance Imaging (MRI) Technologist and performs all complexity of studies in Diagnostic Radiology (MRI)

Duties include:

· Serves in a working Lead capacity for oversight and coordination of clinical technologist activities for Radiology(50%) CT Scan, and (50%) MRI.

· Supports Radiation Safety Officer (RSO) duties by providing direct link /contact with the facilities designated RSO by phone or email in times of absence as required. Works in conjunction with the RSO to maintain the Radiation Safety Program.

· Responsible for all safety regulations and practices within the Imaging Section. Ensure proper documentation of ALL accidents, incidents, or injury occurring in the workplace.

· Assist in overseeing and monitoring compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

· Ensures and maintains required documentation for compliance with safety, environmental and infection control standards.

· Monitors and maintains equipment safety, monitors all recalls and works closely with Bio Medical Engineering to remedy identified deficiencies.

· Assist in preparation for, and participate in, site visits by regulatory and accreditation bodies relative to the clinical enterprise, including The Joint Commission, VHA, State and National regulatory agencies. Conducting internal monitoring and auditing and implementing compliance and practice standards, participate in walk rounds for real-time assessment of safety and quality assurance issues. Conducting appropriate training and education; responding appropriately to detected offenses and developing corrective action and developing open lines of communication. Assigns mandatory training to employees and tracks compliance. Ensures audit and inspection readiness by training staff and implementing readiness initiatives.

· Participates in performance of quality assurance activities (staff meetings, mandatory educational in-services, quality control reports, advanced clinic access (ACA), timeliness, etc.) and maintains records as directed for the purpose of improving overall performance. The incumbent works closely with the Medical Support Assistant Supervisor to track and maintain compliance with NRPO directives/metrics including Orders Management and wait time metrics.

· Serve as MRSO operates with full responsibility for training, developing, and directing the MR safety program. Duties include coordination of MR safety committee meetings, evaluation of hospital equipment to ensure MR safe operation, and oversight of employee and patient MR screening programs. Coordinates training of hospital staff and ensures maintenance of educational documentation.

· Develops, documents, and introduces, in conjunction with and under the authority of the MRMD (Magnetic Resonance Medical Doctor) safe working procedures for the MR environment. Develops, documents, and introduces, in conjunction with and under the authority of the MRMD (Magnetic Resonance Medical Doctor) safe working procedures for the MR environment. Ensures that adequate written safety procedures, work instructions, emergency procedures and operating instructions are issued to all concerned after full consultation with the MRMD. Conducts yearly drills as required by VISN 4 with guidance from the American College of Radiology (ACR). Ensures that appropriate measures for minimizing risks to health that arise from the use of or exposure to the MR equipment, as per the direction of the MRMD, are implemented and monitored.

• Directs the Department of CT/MRI assuring the effective, efficient, and safe operation of the program within established policies and guidelines. Serves as senior consultant to the Clinical Director on all matters related to diagnostic radiology.

• Provides technical supervision CT/MRI technologists.

• Assigns work duties and regularly reviewing the quality of such work, developing performance standards and evaluating their performance

• Giving advice, counsel, or instruction to employees on both work and administrative matters; interviewing candidates for positions in the unit, and recommending appointment, promotion

• Hearing and resolving complaints from employees; taking corrective actions, including responsible for furthering the goals of Equal Employment Opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to non-discriminatory employee practices in regard to race, color, religion, sex, national origin, age, handicap or sexual orientation. Performs other administrative duties as assigned.

· Perform difficult imaging in Magnetic Resonance Imaging (MRI) examinations for the Radiology Service at this facility. Performs Super Conductive Magnetic Resonance Imaging (MRI) (1.5T) scans to include Echo-Planner, MR Angiography and 3-D Reconstruction procedures.

· Assures sterile supplies, contrast media and other materials are set up and readily available prior to the scan(s).

· Prior to scanning sequences, selects and sets parameters and protocols. Monitors, observes, and assists patient(s) within the MRI Suite.

· Perform technical factors by accessing computer and responding with inputs that will result in the parameters of pulse form, pulse sequence, slice profile, etc., as determined by the procedures.

· Performs and monitors safety checks on patients, employees, and visitors to comply with FDA Safety Standards regarding ferrous objects and cardiac pacemakers prior to those persons(s) entering the environment of the 5-gauss magnetic field.

· Coordinates with radiologists and physicists to determine the most ideal parameter to pulse the magnetic for each individualized patient procedure.

· Continually reviews new developments in MRI and general imaging; continually alert to improve quality of examinations utilizing the new technologies available.

· Prepare contrast materials that are used in MRI and general exams (improper use or administration of the contrast materials run the risk of patient mortality and therefore, it is essential that a thorough understanding of the contrast material usage is possessed by those who prepare it.)

· In addition, provide secondary support to the DRT-PACS, DRT-QM and DRT-ADPAC Assists the DRT-ADPAC with requesting password resets for Windows and VISTA/CPRS. Resets user passwords for Imaging's PACS (Picture Archive & Communication System (PACS)) and voice recognition system. Completes account setup in VISTA(Radiology Package) for user class, person class, and role-based privilege settings. Assists users with applying for a VPN account. Assists new users with login and customized setups operating systems, and software (i.e., Microsoft Office, Citrix, Adobe Acrobat, McAfee, DICOM Viewers) and demonstrates potential to develop this knowledge.

· provide support and troubleshoot system application issues and instructs users in the proper operation of digital image processing, storage, and display systems.

· Facilitate the implementation and support of various clinical information systems to include Picture Archival and Communication Systems (PACS); VistA Radiology Package; Computerized Patient Record System (CPRS); Nuance Powerscribe 360; Vitrea; OrthoView; and Various applications associated with PACS

· Trains users on the operation of PACS and associated clinical application

· Works with facility clinical applications personnel to ensure users have proper access to Imaging clinical applications.

· Functions independently and serves as primary point of contact for PACS and associated clinical applications.

· Assist with Imaging department data collection and interpretation at the discretion of the Chief of Imaging.

· Develops and maintains Standard Operating Procedures (SOPs) associated with PACS such as downtime policy.

· Monitors clinical applications and troubleshoots issues in collaboration with the Vendor and engage facility resources when needed. Serves as a resource in coordinating new system installations and expansion of existing systems such as radiologist reading workstations. Configure PACS hanging protocols and maintain exam dictionaries.

· Serves as liaison between the Office of Information Technology (Ol&T), Biomedical Engineering, and clinicians in order to solve issues, coordinate training, and exchange information.

· Creates and maintains Vista Radiology Package to include user setup and orderable procedures.

· Assist with testing and upgrades of clinical applications and their interface with Vista and CPRS.

· Manage PACS exceptions daily and work with users to resolve database errors.

· As a Certified Computer Tomography Technologist serves as a CT Technologist

performs all complexity of studies in Diagnostic Radiology (CT)

Duties include:

· Overall responsibility for the coordination and performance of the computed tomography areas works closely with the technologists, radiologists, clinicians and clerical staffs to assure optimum quality control, efficient coordination of activities, high quality diagnostic/therapeutic exam results, and patient satisfaction.

· This specialty modality requires specific knowledge of cross sectional human anatomy and its application in helical, and/or, multi-detector computed tomography, including 3-D reconstructions, which may be employed in performance of CT guided drainages, biopsies, and CT angiography examinations.

· perform image manipulation and display functions, such as retrospective reconstruction, multi-planar reformatting, and 3-dimensional reformatting for such studies.

· Use the methods and techniques which will identify organs appearing on the digital display monitor, or on film, and the various stages of the examination, to judge the acceptability of the image and/or scan for diagnostic use; and to emphasize the aspects of particular interest to the physician. These exams are performed with and without the use of contrast materials, for the purpose of achieving diagnostic quality studies, which facilitate and enable proper diagnosis and treatment.

· If there is any reaction, informing Radiologist and/or Radiology nurse. Monitors patients who have been medicated for discomfort and provides early detection of potential complications; assists physician in treating and managing adverse reactions.

· schedules patients for examinations; calls patients to coordinate their arrival for the examination and to relay necessary information regarding preparation

· coordinates with radiologist to determine appropriate protocols for each individualized patient examination; programs technical factors by interrogating computer console and responding with appropriate inputs for study acquisition; monitors by checking computations, performances and results; performs clinical analysis of data recorded by the computer; records computer data on film, disc, and laser printers. Maintains archives on media format as directed; sends studies to long-term storage by Picture Archiving Communication System (PACS). Verifies study is in PACS; and, informs Engineering of equipment problems.

· Responsible for ensuring that adequate quantities of CT supplies are available to meet workload demands, through a systemized process of ordering, receipt, and inventory control.

· Assures that CT procedure rooms are stocked with necessary supplies at all times, with special attention to emergency equipment and supplies.

· Assists in determining costs for specific exams, projecting costs for budgetary purposes, and coordinates new product evaluation, in order to recommend methods and products which may help to reduce costs and/or increase quality.

· Develops and maintains a CT schedules, and a work assignment schedule for CT technologists; determines staffing requirements based on past, present, and future workload patterns; develops the weekly/monthly schedules; and provides coverage for the afterhours CT technologists scheduled or unscheduled leave (AL/SL).

· Coordinates the repair and installation of CT equipment and serves as the liaison between Radiology and Biomedical Engineering, and repair contractors.

· Continually reviews new developments in the field of computed tomography, to help improve the quality of exams by utilizing new technologies as they become available, so as to provide patients with the best possible studies for diagnosis and treatment.

· As a Certified Radiology Technologist serves as a Diagnostic Radiologic Technologist (DRT) performs all complexity of studies in Diagnostic Radiology (X-Ray).

Duties include:

• Perform and coordinate diagnostic radiology exams

• Perform exams with or without radiologic contrast

• Troubleshoot equipment

• Coordinate incoming and outgoing x-ray movements, dispatches x-rays and reports to

outside physicians and hospitals

• Perform quality control procedures. Including: Reject/repeat film analysis, TLD (film badge)

documentation records, grid alignment and artifacts, etc

• Trains and instructs rotating students and technologist

• Recognizes and reacts immediately to life-threatening cardiac emergencies

• Adhere to all safety, infectious control and universal precautions

• Respond to emergency situations

(Contact Supervisor: Yes, Supervisor's Name: Freddy Ortiz

Supervisor's Phone:302.994.2511 ext.4202

• Developed automated scripts using scripting languages like Python or PowerShell for routine tasks.
• Performed regular backups of critical data stored on various systems for disaster recovery purposes.
• Conducted research into emerging technologies that could benefit the organization's operations.
• Ensured compliance with relevant regulations related to data privacy, security., when deploying new products or services.
• Maintained awareness of industry developments through attending conferences or reading online publications.
• Built relationships with external partners in order to access cutting edge technology solutions faster.
• Developed technical strategies to improve customer experience and support team productivity.
• Managed technology resources, including hardware and software, to ensure optimal performance.
• Identified areas of improvement in existing processes and developed solutions to address them.
• Collaborated with cross-functional teams to develop innovative technologies for product development.
• Created detailed documentation outlining processes and procedures for the use of new technologies.
• Led training sessions on new technologies to ensure proper usage by end users.
• Performed troubleshooting and maintenance of systems to identify and resolve technical issues promptly.
• Analyzed user feedback to make improvements in current systems and applications as needed.
• Implemented changes in existing software architecture based on user needs or industry trends.
• Oversaw day-to-day department scheduling, patient coordination, inventory management and department and equipment maintenance.
• Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
• Set up, cleaned and maintained laboratory equipment.
• Maintained safe work environment by wearing personal protective equipment.
• Coordinated with vendors for timely procurement of hardware components or software licenses.
• Provided technical support to internal stakeholders during the design phase of projects.
• Reviewed code written by other developers for accuracy and adherence to coding standards.

· Responsible for all safety regulations and practices within the Imaging Section. Ensure proper documentation of ALL accidents, incidents, or injury occurring in the workplace.

· Assist in overseeing and monitoring compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

· Ensures and maintains required documentation for compliance with safety, environmental and infection control standards.

· Monitors and maintains equipment safety, monitors all recalls and works closely with Bio Medical Engineering to remedy identified deficiencies.

· Assist in preparation for, and participate in, site visits by regulatory and accreditation bodies relative to the clinical enterprise, including The Joint Commission, VHA, State and National regulatory agencies.

· Participates in performance of quality assurance activities (staff meetings, mandatory educational in-services, quality control reports, advanced clinic access (ACA), timeliness, etc.) and maintains records as directed for the purpose of improving overall performance. The incumbent works closely with the Medical Support Assistant Supervisor to track and maintain compliance with NRPO directives/metrics including Orders Management and wait time metrics.

· Perform difficult imaging in Magnetic Resonance Imaging (MRI) examinations for the Radiology Service at this facility. Performs Super Conductive Magnetic Resonance Imaging (MRI) (1.5T) scans to include Echo-Planner, MR Angiography and 3-D Reconstruction procedures.

· Assures sterile supplies, contrast media and other materials are set up and readily available prior to the scan(s).

· Prior to scanning sequences, selects and sets parameters and protocols. Monitors, observes, and assists patient(s) within the MRI Suite.

· Perform technical factors by accessing computer and responding with inputs that will result in the parameters of pulse form, pulse sequence, slice profile, etc., as determined by the procedures.

· Performs and monitors safety checks on patients, employees, and visitors to comply with FDA Safety Standards regarding ferrous objects and cardiac pacemakers prior to those persons(s) entering the environment of the 5-gauss magnetic field. Coordinates with radiologists and physicists to determine the most ideal parameter to pulse the magnetic for each individualized patient procedure. Continually reviews new developments in MRI and general imaging; continually alert to improve quality of examinations utilizing the new technologies available.

· Prepare contrast materials that are used in MRI and general exams (improper use or administration of the contrast materials run the risk of patient mortality and therefore, it is essential that a thorough understanding of the contrast material usage is possessed by those who prepare it.)Configure PACS hanging protocols and maintain exam dictionaries.

· Serves as liaison between the Office of Information Technology (Ol&T), Biomedical Engineering, and clinicians in order to solve issues, coordinate training, and exchange information.

(Contact Supervisor: Yes, Supervisor's Name: Dennis Flores

Supervisor's Phone: 850.912.2000

• Performed MRI scans of patients utilizing advanced imaging techniques.
• Assessed patient condition prior to MRI scan and monitored vital signs during procedure.
• Maintained detailed records of patient medical history, test results, and images obtained from MRI scans.
• Set up equipment for procedures according to established protocols and safety regulations.
• Ensured that all necessary supplies were readily available for successful completion of the scan.
• Provided instruction to patients regarding positioning for optimal imaging results.
• Operated MRI scanners in accordance with manufacturer's guidelines and safety standards.
• Calibrated and adjusted imaging equipment as needed to ensure quality images were produced.
• Reviewed images to detect any anomalies or irregularities that may require further action by a physician or radiologist.
• Provided technical guidance and support to other staff members when needed.
• Conducted routine maintenance on MRI equipment such as cleaning, testing, calibrating.
• Identified potential areas of improvement in existing protocols related to MRI scanning processes.
• Developed new protocols based on changes in technology or advances in diagnostic tools and techniques.
• Participated in continuing education activities related to MRI technology and advancements.
• Monitored radiation levels within the scanner room at all times during procedures.
• Kept accurate records of patient information including demographic data, medical histories, medications taken.
• Collaborated closely with physicians, nurses and other healthcare professionals throughout the duration of each procedure.
• Interpreted results from tests performed using magnetic resonance imaging equipment.
• Analyzed image data obtained from scans to diagnose various diseases and conditions.
• Adhered strictly to HIPAA regulations pertaining to confidentiality of patient information.
• Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
• Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
• Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
• Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
• Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
• Operated mobile imaging equipment to capture medical information at patients' bedsides, operating, and emergency rooms.
• Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
• Operated MRI scanners to provide diagnostic imaging.
• Selected appropriate imaging techniques or coils to produce required images.
• Explained MRI procedures to patients, representatives and family members.
• Collected patients' medical histories and documented important information in medical records.
• Troubleshot technical issues related to MRI scanner, monitors, or coils.
• Injected dyes intravenously to improve contrast on scans.
• Immobilized patients to achieve optimal scans and prevent rescanning.
• Enhanced patient comfort by answering questions, controlling noise and administering calming medications.
• Created backup copies of images by transferring images to storage media and maintaining digital filing system for backups.
• Wrote reports summarizing testing procedures and outcomes for physicians.