Panya Mitchell

• Responsible for answering calls and direct calls to appropriate person
• Operate various office equipment
• Visit schools to help youth fill out youth work applications and upload personal documents into the youth worksite
• Creating transmittals, placement and worksite reports daily
• Assist in the distribution of charm cards, pay cards, and pre and post work readiness, time sheets and staff routing sheets.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Answered multi-line telephone system, provided information, and directed calls.
• Provided clerical support, addressing routine, and special requirements.

• Responsible for answering member, provider & broker, inquiries pertaining to product information, benefits, claims, resolution, eligibility and billing questions
• Troubleshooting access issues through resetting passwords and clearing cache and cookies data.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Collaborated in partnership with agile teams to support business strategies
• Brainstormed and communicated plans alongside stakeholders engagements and accessing requirements to support the development of product enhancement features
• Created Freehand projects to track project performance roadmap to assist to support requirement prioritization and assessment features
• Ensured that shared links are working properly and securely stored
• Improved prepared and analyst detailed standard and non-standard reports.
• Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
• Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
• Identified trends within large datasets, providing valuable insights for management review and action planning.

Instructed users in how to gain their access to perform duties with Access Governance Site by changing their role and task needed to perform

• Performed analyst on requested access and maintain the request queue to 10% clear
• Troubleshooter why a user was not able to gain access and then updated their access ability based their role and task needed to perform.

• Executed the need/wants of customers based on the situation and procedures in the duties handbook
• Lessen opportunities for a breach of perimeter entrance and exits of NID campuses
• Documented activities on a daily basis of customers' entry to perimeter posts
• Radio base for access to campus if the employee access badges aren't working.

Helped guide girls with sewing projects , kindness and peer conversation building planting and healthy food choices .

• Encouraged mentees to develop strong decision-making and problem-solving skills.
• Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
• Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
• Enhanced peer understanding by providing one-on-one mentoring and support.
• Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.

Make lesson plans based on manners , good grades , hygiene and future thinking , goals for life and home behavior goals

Create 12 week lessons for the students that were in middle school based on personal projected growth amongst girls

Ask question to the mentee about what are their career plans in tech, culinary, or military

Help students in our program get along with their peers

• Developed trust-based relationships with mentees through active listening and empathetic communication.
• Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
• Assisted mentees in setting and achieving educational and career goals to encourage independence.
• Assisted mentees in developing self-confidence and positive self-image.
• Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
• Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.

Write lesson

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
• Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
• Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
• Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
• Conducted regular observations and evaluations of infant growth, adjusting lesson plans as needed based on developmental progress.
• Organized events and activities that encouraged parent involvement in the classroom community.