PAOLA GONZALEZ
Summary
A strategic and innovative HR professional with over 15 years of experience. With a talent for harnessing the company's vision into effective HR initiatives that lead to increased employee engagement, improved performance, and greater profitability and growth. Ability to build and maintain connections within all areas of business, bringing a unique perspective to influence.
Driven and decisive Human Resources Director offering 15+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Dale Medical Products, Inc
Franklin, MA
10.2020 - Current
- Collaborate with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention
- Lead, develop, and execute policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
- Develop and implement human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Identify, facilitate, and guide the succession planning process
- Conduct research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system
- Monitor and ensure the organization's compliance with federal, multiple states, and local employment laws and regulations are maintained and implement best practices; review and modify policies and practices to maintain compliance
- Maintain knowledge of trends, best practices, regulatory changes, and modern technologies in human resources, and talent management domestically and globally
- Educate and facilitate leadership to improve employee morale and performance by utilizing effective coaching techniques, and training
- Co-chair of ESOP committee; participated in the implementation process and continuous education company-wide
- Administer all phases of contract negotiations including salary wage, economic settlement plan preparation, strike contingency planning, and serve as spokesperson at the bargaining table in both domestic and global matters
- Accomplish department objectives by managing staff, planning, and evaluating department budgets and goals
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leaders across the organization
- Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement
- Partnered with stakeholders to strategize and execute best-in-class hiring practices
- Launched EEOC and Affirmative Action investigations and resolved employee complaints
- Worked closely with CHRO to inform of upcoming commitments and responsibilities
- Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
- Created compensation and benefits structures to align with market conditions and budget demands
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement
- Developed job descriptions using targeted keywords and published job openings on company websites and job boards
- Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Organized and maintained records to facilitate programs, events and activities
- Guided startup and management of HR operations, systems and programs for new location within company
- Complied with local, state and federal laws and established organizational standards
- Regularly updated HR databases to reflect employee information, changes in benefits and other details
- Designed employee performance evaluation process and merit program
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Recruited and trained new employees to manage overall talent acquisition
- Devised training programs for new and existing employees
- Devised and executed employee development, performance oversight, compensation and benefits programs
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures
- Supervised HR Department employees by directing activities and monitoring performance
- Worked with department managers to assess needs
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on the basis of merit and relevance with job
- Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
Human Resources Manager
Denison Pharmaceuticals
Providence, RI
10.2017 - 05.2020
- Worked in conjunction with the executive team to align HR practices with strategic business initiatives
- Provided direct day to day plant labor relations proactively
- Administered all phases of contract negotiations including salary wage, economic settlement plan preparation, strike contingency planning, and served as spokesperson at the bargaining table
- Provided leadership in recruiting, motivating, and retaining diverse talent at all levels
- Lead change management initiatives to drive business results including process and productivity improvement, cost reduction, organizational design, and realignment
- Deployed people, leadership, and team development programs
- Addressed employee/manager relations and performance management
- Educated Managers to improve employee morale and performance by utilizing effective coaching techniques and training
- Provided guidance and support in administering human resources policies and procedures to ensure that employees receive fair and reasonable treatment to establish a supportive work environment
- Represented the organization of personnel-related hearings and investigations
- Lead special projects related to the human resources discipline and manage the implementation of HR policies and programs
- Managed Workers' Comp and OSHA Reporting
- Maintained in-depth knowledge of employment law and labor law to reduce legal risks and ensure regulatory compliance
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
- Worked with management to create performance measurement, employee development and employee compensation strategies
- Handled sensitive employee and company information with highest level of confidentiality and discretion
- Encouraged open communications, promoting positive and pro-employee work environment
- Directed HR programs, policies and processes to improve operational efficiency
- Recruited new employees and built relationships, driving visibility
- Provided HR consultation services to leadership and department heads
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Held exit interviews and documented information discussed with employees
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on the basis of merit and relevance with job
- Compiled reports to provide management with accurate information and comply with policies and procedures
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Identified operational weaknesses to improve or innovate people, programs and processes
- Used data and analytics to improve company processes for recruitment, selection and onboarding
- Anticipated and responded to emerging business needs by serving as change advocate
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use
- Cultivated community relations with referral agencies to maintain strong applicant flow
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Human Resources Generalist
Blount Fine Foods
Fall River, MA
03.2016 - 10.2017
- Developed, modified, and enforced company policies as needed
- Evaluated employee relations and work-related problems, guiding leadership
- Through effective remediation techniques
- Engaged employees in their work areas to enhance employee morale, identify employee problem areas, and offer feedback and/or follow-ups as needed
- Ensured consistent and fair administration of Company policies and procedures
- Provided performance management guidance to line/function management
- Actualized staffing plans and implemented appropriate recruitment activities to fill positions on a timely basis
- Conducted analyses to creatively address labor pool shortages or opportunities
- Created an effective brand strategy so that Blount became an employer of choice in the community
- Initiated and developed Quarterly Newsletter
- Formulated and administer training at all three of our facilities throughout the country (MA, RI, and TX) in both English and Spanish
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Conducted background checks, reference checks and employment verification
- Conducted employee hiring and exit interviews
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
- Researched employee relations issues and conducted meetings with employees and supervisors
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
- Improved employee engagement and morale by developing wellness programs for employees and enforcing positivity guidelines
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams
- Drafted department-specific employee announcements
- Created and modified job descriptions within all departments
- Audited job postings for old, pending, on-hold and draft positions
- Engaged in data collection, identifying organizational needs and development solutions
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up to date
- Organized employee schedules, department phone lists and business card orders
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Implemented controls to promote diversity in hiring process
- Conducted benefits administration for [Number] benefit-eligible employees
- Assisted customer service with inbound and outbound calls regarding human resources inquiries
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership
- Designed new employee packages and sent out via mail and e-mail
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement
- Recruited and on-boarded [Number] full time industrial engineers and support staff
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths
- Facilitated transition from paper to electronic time sheet for [Number] staff, improving flexibility and eliminating manual entry time
- Led staff meetings to develop strategies that would positively influence workplace relationships
- Created social media initiatives for new employee search strategies
- Supervised consultant and business analyst teams, comprising oversight of performance reviews and staff development, training and coaching initiatives
- Developed more than [Number] employee handbooks, including design and layout
- Sectioned [Number] flexible spending accounts and administered [Type], [Type] and [Type] benefits, educating personnel on packages
- Drafted and submitted [Type] and [Type] reports for company to keep [Job title] and [Job title] abreast of [Type] changes.
Human Resources Generalist
MCM Technologies
Providence, RI
07.2015 - 03.2016
- Processed weekly payroll for four companies via ADP Workforce Now, Easy Labor, and internal ERP system for company employees and temporary employees
- Successfully conducted internal and external audits
- Owned workers' compensation claims and investigations from start to finish
- Developed and presented company-wide training in English and Spanish
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Conducted background checks, reference checks and employment verification
- Conducted employee hiring and exit interviews
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Researched employee relations issues and conducted meetings with employees and supervisors
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
- Improved employee engagement and morale by developing wellness programs for employees and enforcing positivity guidelines
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams
- Drafted department-specific employee announcements
- Created and modified job descriptions within all departments
- Engaged in data collection, identifying organizational needs and development solutions
- Audited job postings for old, pending, on-hold and draft positions
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up to date
- Organized employee schedules, department phone lists and business card orders
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Implemented controls to promote diversity in hiring process
- Conducted benefits administration for [Number] benefit-eligible employees
- Assisted customer service with inbound and outbound calls regarding human resources inquiries
- Designed new employee packages and sent out via mail and e-mail
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership
- Recruited and on-boarded [Number] full time industrial engineers and support staff
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths
- Facilitated transition from paper to electronic time sheet for [Number] staff, improving flexibility and eliminating manual entry time
- Led staff meetings to develop strategies that would positively influence workplace relationships
- Created social media initiatives for new employee search strategies
- Supervised consultant and business analyst teams, comprising oversight of performance reviews and staff development, training and coaching initiatives
- Developed more than [Number] employee handbooks, including design and layout
- Drafted and submitted [Type] and [Type] reports for company to keep [Job title] and [Job title] abreast of [Type] changes
- Sectioned [Number] flexible spending accounts and administered [Type], [Type] and [Type] benefits, educating personnel on packages.
Executive Personal Assistant
Levitt's Sharon
, MA
10.2011 - 08.2015
- Specified teaching strategies utilizing the principles of behavior analysis to focus on skill acquisition in all areas as well as the reduction of problematic and interfering behaviors
- Organized both physical and digital files and updated reports to coordinate project materials
- Checked personal and professional activities to remind employer of priority tasks and deadlines
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Executed special objectives and projects in response to executive team and board member requests
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Human Resources Generalist
Done Right Building Services Inc
Boston, MA
07.2010 - 03.2012
- Prepared and maintained job documentation, job evaluation, and company salary structure systems
- Created and submitted reports to the Union, for health, pension, and dues
- Drafted new hire offer letters, for employees throughout the country
- Manages employee timecards and employee payroll
- Reconciliation of all company credit cards and approved expenses
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Conducted background checks, reference checks and employment verification
- Conducted employee hiring and exit interviews
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
- Researched employee relations issues and conducted meetings with employees and supervisors
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams
- Drafted department-specific employee announcements
- Created and modified job descriptions within all departments
- Audited job postings for old, pending, on-hold and draft positions
- Engaged in data collection, identifying organizational needs and development solutions
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up to date
- Organized employee schedules, department phone lists and business card orders
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health
- Implemented controls to promote diversity in hiring process
- Conducted benefits administration for [Number] benefit-eligible employees
- Assisted customer service with inbound and outbound calls regarding human resources inquiries
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement
- Designed new employee packages and sent out via mail and e-mail
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership
- Recruited and on-boarded [Number] full time industrial engineers and support staff
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths
- Facilitated transition from paper to electronic time sheet for [Number] staff, improving flexibility and eliminating manual entry time
- Led staff meetings to develop strategies that would positively influence workplace relationships
- Created social media initiatives for new employee search strategies
- Supervised consultant and business analyst teams, comprising oversight of performance reviews and staff development, training and coaching initiatives
- Developed more than [Number] employee handbooks, including design and layout
- Drafted and submitted [Type] and [Type] reports for company to keep [Job title] and [Job title] abreast of [Type] changes
- Sectioned [Number] flexible spending accounts and administered [Type], [Type] and [Type] benefits, educating personnel on packages.
Education
Brigham Young University
Skills
- HR Strategy & Leadership
- People Leadership & Development
- Culture Shifts
- Workforce Planning
- Diversity Equity & Inclusion
- ESOP
- Compensation
- OSHA
- Team Building & Leadership
- Regulatory Compliance
- HR Regulations & Compliance
- Improving Organizational Standards
- Human Resources Department Processes
- Human Capital Management
- Training & Development Programs
- Employee Engagement Strategies
- Change Management
- Human Resource Information System HRIS
- Data and Trends Analysis
- Transformational Leadership
- Performance Optimization
- Talent & Performance Management
- Investment Planning Committee
- Executive Coaching
- Succession & Development Plans
- Leadership Development
- Dispute Mediation
- Accident Investigations
- Training Needs Analysis
- Labor Relations
- Negotiation Tactics
- Cross-Functional Collaboration
- Statistical Data Analysis
- Company Leadership
- Analyzing and Modifying Compensation
- Organizational Development
- Leadership Training and Development
- Bargaining Agreements
- Certifications
- SHRM
- Insights Discovery Practitioner
Languages
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- SHRM Certified Professional (SHRM-CP)
Timeline
Director of Human Resources
Dale Medical Products, Inc
10.2020 - Current
Human Resources Manager
Denison Pharmaceuticals
10.2017 - 05.2020
Human Resources Generalist
Blount Fine Foods
03.2016 - 10.2017
Human Resources Generalist
MCM Technologies
07.2015 - 03.2016
Executive Personal Assistant
Levitt's Sharon
10.2011 - 08.2015
Human Resources Generalist
Done Right Building Services Inc
07.2010 - 03.2012
Brigham Young University
- SHRM Certified Professional (SHRM-CP)
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