Paola Acosta
Deer Park,NY
Summary
Energetic business administration professional with a comprehensive knowledge of payables receivable, office administration, and human resources. Dedicated to creating efficiency at all levels of management. Adept at critical analysis, developing comprehensive reports for management, and working as part of a team. Specializes in sales and manufacturing management environments
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Customer Service Manager
MTC Industries
09.2021 - Current
- Develop and implement efficient operational strategies and processes to enhance productivity and effectiveness throughout the organization
- Oversee and manage all aspects of production, ensuring compliance with regulatory guidelines and quality standards
- Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement
- Streamline supply chain management to ensure the availability of raw materials and timely delivery of finished products
- Provide strong leadership and guidance to a diverse team of professionals, including department managers and supervisors
- Collaborate with senior management to develop and execute strategic plans aligned with the company's goals and objectives
- Liaise with regulatory authorities and participate in audits and inspections to ensure adherence to regulatory standards
- Develop and manage budgets, ensuring effective allocation of resources to support operational activities
- Identify cost-saving opportunities and implement strategies to improve profitability without compromising quality and compliance
- Supervise, lead, and motivate the customer service team and warehouse
- Act as a point of contact for escalated customer inquiries and complaints and resolve
- Implement best practices to optimize customer service operations
- Analyze customer feedback and suggest improvements in products or services
- Communicate important updates, policies, and changes to the customer service team
- Develop and maintain customer service procedures and documentation
- Generate reports on customer service metrics and provide regular updates to management.
- Coordinate timely and accurate shipments
- Ensure accuracy of orders and shipping documents
- Identify and fix shipping errors
- Prepare bills and invoices
- Oversee production timelines
- Receive orders and add to inventory
SIJ Director
Law Office of David Sperling
01.2017 - 09.2021
- Prepares, edits, and proofreads a variety of documents (correspondence, agreements, and pleadings)
- Manages and assists complex document production
- Drafts simple pleadings and correspondence
- Prepares court filings (make copies for filing, service copies, prepare attorney service order slip)
- Files documents with various courts (traditional and e-filings)
- Creates Table of Contents and Table of Authorities utilizing tables function in Word and create them with accuracy
- Maintains confidential information in a professional and trustworthy manner
- Assists administrative staff/paralegals with overflow work, as requested by Office Manager
- Maintains calendars to include coordination and scheduling meetings, depositions, conference calls, sends calendar invites and reminders, reserves conference rooms
- Tracks deadlines and status of cases/matters, and updates attorneys on court deadlines
- Opening and creating files and additionally maintaining the file during its lifespan
- General administrative duties
- Interact effectively with partners, associates, staff, and clients.
Production Assistant
C-life Group
06.2014 - 10.2016
- Interpret sales orders received from sales department, entering them into the system, and applying terms according to the client
- Updated the photo and material development tracking chart
- Sent samples to clients requested from the sales department
- In charge of the samples closet
- Tracked photo specs, corrections, and samples.
Head of Operations
Multicongelados, Inc.
08.2012 - 05.2014
- Controlled the costumer's inventory and follow the restock schedule
- Managed the distribution routes
- Managed the invoice delivery schedule
- Created proposals for clients to inform about new products or products they were not familiar with
- Analyzed and reported customer activity, business trends, and areas of concern
- Created newsletters via PowerPoint presentations.
Logistics
Impressions Apparel, C-Life Group
02.2012 - 08.2012
- In charge of registering all purchase orders
- Arranged the pickups and delivery appointments for the orders
- Kept track that shipments get to their destination on time and have the right documentation when delivered
- Provided support when on data entry projects.
Interface Coordinator
Avianca Airlines
07.2011 - 02.2012
- In charge of accounts receivables
- Made sure all accounts receivable and credit notes were generated in the various operational areas of the company
- Responsible for incoming and outgoing shipments
- Also in charge of employee travel process control.
Education
Bachelor of Arts - Business Administration
José Matías Delgado University
San Salvador, El Salvador05.2012
Skills
- Strong work ethic
- Excellent attention to detail
- Fast learner
- Effective communication
- Highly dependable
- Fluent in Spanish
- Decision-Making
- Team Management
Certification
HACCP In House Training
01/2024
Timeline
Operations and Customer Service Manager
MTC Industries
09.2021 - Current
SIJ Director
Law Office of David Sperling
01.2017 - 09.2021
Production Assistant
C-life Group
06.2014 - 10.2016
Head of Operations
Multicongelados, Inc.
08.2012 - 05.2014
Logistics
Impressions Apparel, C-Life Group
02.2012 - 08.2012
Interface Coordinator
Avianca Airlines
07.2011 - 02.2012
Bachelor of Arts - Business Administration
José Matías Delgado University
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