Paola Alfaro-Avila
Irving,United States
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Mental Health Disability Developmental Tech
Kansas Neurological Institute
Topeka
01.2021 - 03.2025
- Provide appropriate person centered supports and services utilizing task partnering and incidental teaching when assisting with activities of daily living
Phone Interviewer Manager
Kansas Department of Health and Environment
Topeka, United States
03.2017 - 01.2021
- Coached and mentored team
- Led and developed a team of phone interviewers that grew from a team of 7 to 16
- Actively monitored staff engagement, ensured employees were engaged and fulfilled
- Created training manuals
Customer Service Manager
Payless ShoeSource Headquarters
Topeka, United States
02.2014 - 03.2017
- Enhanced team performance
- Helped lower the call queues
- Facilitated scheduling and manage daily activities for up to 20 employees
- Constructed in managed an effective customer service team that included recruitment, onboarding and training
Customer Service Representative
Payless ShoeSource Headquarters
Topeka, United States
01.2013 - 02.2014
- Answer inbound calls for Payless.com
- Take online orders
- Issue refunds
- Track orders
- Generate coupons
- Take escalated calls
Education
High School Diploma -
Hope St. Academy
TopekaSkills
- Customer Service
- Data entry
- Leadership
- Problem solving
- Bilingual (Spanish)
Personal Information
Date of Birth: 02/24/95
Ethnicity
Hispanic/Latino
Timeline
Mental Health Disability Developmental Tech
Kansas Neurological Institute
01.2021 - 03.2025
Phone Interviewer Manager
Kansas Department of Health and Environment
03.2017 - 01.2021
Customer Service Manager
Payless ShoeSource Headquarters
02.2014 - 03.2017
Customer Service Representative
Payless ShoeSource Headquarters
01.2013 - 02.2014
High School Diploma -
Hope St. Academy