PAOLA A. PEDROZA
Hollywood,FL
Summary
Proven track record at Miami-Dade Fire Rescue highlights exceptional situational awareness and leadership skills, significantly enhancing water safety and team coordination. Expertise in patient care, combined with strong swimming abilities, positions this candidate as a distinguished professional in public safety. Demonstrated experience in training and leading teams underscores a commitment to excellence. Additionally, good in building customer relationships fosters trust and collaboration within the community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Ocean Rescue EMT/Lifeguard 1
Miami-Dade Fire Rescue
USA
04.2016 - 07.2025
- Respond to emergencies (medical, trauma, water-related).
- Initiated leadership and performed officer-in-charge duties.
- Provided supervision to patrons on assigned beach areas while closely monitoring ocean conditions, boat traffic, and large beachgoers
- Managed and reported all incidents in accordance with policy.
- Train daily and maintain the safety of the beach area at all times.
Ocean Rescue Lifeguard 1
City of Fort Lauderdale
Fort Lauderdale, USA
08.2018 - 11.2020
- Improved water surveillance effectiveness by educating patrons on water safety
- Developed leadership skills by responding to water rescues and medicals
- Successfully cooperated with team members to prevent and perform rescues
Sales Associate
AT&T
Fort Lauderdale, FL
01.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Aquatics
City of Bonita Springs
Bonita Springs, USA
01.2012 - 02.2015
- Maintained the safety and ensured compliance of pool rules by guests
- Managed and reported all incidents in accordance to policy
- Oversaw the maintenance of facility
- Responsible for conducting new lifeguard staff training
Sales Consultant
Sears Hometown & Outlet Stores Inc.
Medley, FL
03.2011 - 02.2012
- Advised clients on appropriate home appliances selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Firefighter I & II Certification -
Broward Fire Academy
Davie, FL05.2015
Emergency Medical Technician -
Medical Career Institute
Bonita Springs, FL12.2014
AA Degree -
Florida Southwestern State Community College
Fort Myers, FL08.2014
Skills
- Supervisor
- Team oriented
- Firefighting
- Situational awareness
- Endurance training
- Leadership qualities
- Life support equipment
- Patient care
- Strong swimming skills
- Experienced EMT
- Goal oriented
- Staff management
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Relationship building
- Public speaking
- Conflict resolution
- Negotiation
- Safety protocols
- Coaching and mentoring
Certification
- State of Florida EMT, 12/01/26
- Miami-Dade Fire Power Water Craft Operator, 2018
- American Heart Association CPR (adult, child and infant), 06/01/25
- USLA (United States Lifesaving Association), 06/01/24
- Firefighter I/II, 11/01/15
- EVOC, 12/01/15
- ERD Rescue Swimmer II, 2020
- Open Water Scuba Diver, 2019
References
References available upon request.
Volunteer Experience
- Lung Cancer Association Fight for air climb, 03/01/22
- Ryan Owens Memorial Run, 11/01/21
- SouthWest Ranches Volunteer Fire Dept, 11/01/15, 06/01/17
- Blood Centers of South Florida Blood Drive, 09/01/08, 12/01/11
Accomplishments
Medal of Honor saving someone
Timeline
Ocean Rescue Lifeguard 1
City of Fort Lauderdale
08.2018 - 11.2020
Sales Associate
AT&T
01.2018 - 07.2018
Supervisor/Ocean Rescue EMT/Lifeguard 1
Miami-Dade Fire Rescue
04.2016 - 07.2025
Aquatics
City of Bonita Springs
01.2012 - 02.2015
Sales Consultant
Sears Hometown & Outlet Stores Inc.
03.2011 - 02.2012
Firefighter I & II Certification -
Broward Fire Academy
Emergency Medical Technician -
Medical Career Institute
AA Degree -
Florida Southwestern State Community College