Paola Baez
Los Angeles,California
Summary
Detail-oriented team player with strong organizational skills. Successfully handles multiple projects simultaneously with a high degree of accuracy. Demonstrates dependability and organization in managing multiple priorities while maintaining a positive attitude. Proactively takes on additional responsibilities to contribute towards achieving team goals.
Overview
5
5
years of professional experience
Work History
ILS Instructor
My Independent Achievements L.L.C
06.2024 - Current
- Collaborated with fellow instructors to develop comprehensive curriculum, resulting in improved performance across the board.
- Continuous reflection on personal teaching practices and actively sought feedback from peers and supervisors for ongoing professional growth.
- Conducted community-based activities to train clients in community settings.
- Encouraged participants to complete tasks while promoting individual choice and decision-making opportunities.
Crew Member
Chipotle
04.2023 - 05.2024
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Planned ahead for potential problems that may arise during shift
- Processed customer refunds and exchanges
- Completed all store opening and closing procedures
- Organized storage areas for maximum efficiency of inventory control systems
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Operated kitchen equipment safely according to standard operating procedures
- Utilized problem-solving skills when resolving conflicts among team members or customers
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Maintained an organized work area to ensure efficient operations
- Adhered to company policies and procedures while completing daily tasks.
Cashier
Del Taco
03.2021 - 08.2022
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Identified fraudulent activities such as counterfeit currency or stolen credit cards
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Tracked inventory levels accurately to ensure adequate stock is available for sale
- Supported other departments within the store by providing assistance when needed
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
- Assisted customers with locating items throughout the store when needed
- Maintained inventory and store visual presentation to meet customer needs.
Summer Camp Counselor
Santa Teresita
05.2019 - 08.2019
- Operated the POS system efficiently to ensure accurate transactions
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies
- Enforced store safety and cleanliness standards, reducing hazards
- Educated campers through games and explorations
- Monitored and enforced camp rules and regulations
- Assisted campers with problem-solving and conflict resolution
- Encouraged independence among campers through self-directed activities
- Encouraged campers to engage in physical activities
- Displayed enthusiasm for teaching new concepts which motivated others to learn more
- Interacted with staff and supervisors to communicate and resolve camper needs and conflicts
- Communicated with parents to provide camper updates and answer questions about camp activities
- Organized and stored toys and materials to facilitate order in activity areas.
Education
High School Diploma -
Esperanza College Prep
Los Angeles, CA06.2022
Skills
- Time Management
- Verbal and Written Communication
- Willingness to Learn
- Clear Communication
- Teamwork and Collaboration
- Workplace Efficiency
- Organization and Time Management
- Adaptability
Personal Information
Date of Birth: 09/14/2004
Timeline
ILS Instructor
My Independent Achievements L.L.C
06.2024 - Current
Crew Member
Chipotle
04.2023 - 05.2024
Cashier
Del Taco
03.2021 - 08.2022
Summer Camp Counselor
Santa Teresita
05.2019 - 08.2019
High School Diploma -
Esperanza College Prep
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