Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Paola Bonilla

Brooklyn,United States

Summary

Dedicated administrative professional with a proven track record in fast-paced office settings. Hardworking team player excelling in completing various clerical tasks and providing comprehensive staff support. Known for responsible, punctual, and productive approach, consistently delivering high-quality work even when working with minimal supervision.

Overview

6
6
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

C & S AUTO MECHANIC
06.2022 - Current
  • Provide comprehensive administrative support, managed office tasks, and assisted with customer service
  • Contributed to ensuring efficient operations and effective communication within the organization.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Supervisor

PLS FINANCIAL SERVICES
06.2022 - 03.2024
  • Oversee and coordinate the daily activities of the team, ensuring efficient operations and excellent customer service
  • Manage approximately 30 incoming calls, emails and faxes per day from customers.
  • Scheduling, resolve customer issues, and provide support to team members to ensure a positive work environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.

CASHIER

MCDONALDS
11.2018 - 02.2020
  • Handled customer transactions, provided exceptional service, and ensured accuracy in order processing
  • Contributed to maintaining a clean and organized work environment to enhance the customer experience.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Lifted up to 20 pounds at once and used forklift to move heavier loads.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

HIGH SCHOOL DIPLOMA -

SUNSET PARK HIGH SCHOOL
Brooklyn, NY
06.2018

Skills

  • Active Listening
  • Attention to Detail
  • Effective Time Management
  • Microsoft Excel
  • Conflict Resolution
  • Microsoft Office
  • Adaptability
  • Ability to Work in a Team
  • Ability to Multitask
  • Problem Solving
  • Data Entry
  • Office Administration
  • Bookkeeping
  • Schedule Management
  • Documentation and control
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Assistance
  • Computer Proficiency
  • Customer Relations
  • Documentation and Recordkeeping
  • Appointment Scheduling
  • Invoice Processing
  • Filing and data archiving
  • Correspondence Writing
  • Customer Service
  • Quality Control
  • Inventory Assessment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ADMINISTRATIVE ASSISTANT

C & S AUTO MECHANIC
06.2022 - Current

Supervisor

PLS FINANCIAL SERVICES
06.2022 - 03.2024

CASHIER

MCDONALDS
11.2018 - 02.2020

HIGH SCHOOL DIPLOMA -

SUNSET PARK HIGH SCHOOL

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Paola Bonilla