Paola Caceres
Reseda,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Operations Coordinator
Innovative Cleaning Services
10.2024 - Current
- Manage pantry & restroom monthly log program.
- Build SOPs and training materials.
- Support event-related cleaning coordination.
- Assist with corporate requests (vacation policy clarity, onboarding requirements list, documentation audits)Oversee daily and nightly custodial operations across multiple Disney campuses, ensuring schedules, assignments, and coverage are accurate and consistently updated.
- Manage payroll and timekeeping for 75+ employees using WinTeam & Findd, including corrections, OT/split-shift calculations, compliance checks, and weekly payroll documentation.
- Coordinate onboarding and HR processes (background checks, badges, trainings, LOAs, vacations, RTW dates) while maintaining accurate bilingual documentation.
- Serve as primary liaison with Disney Operations, providing proactive updates, responding to site issues, and coordinating mandatory client trainings.
- Track and close Quality Control work orders within required timelines; monitor patterns in complaints, cleanliness standards, and building performance.
- Create and maintain advanced Excel tools and ServiceNow dashboards to streamline QC metrics, YTD reports, coverage templates, and operational workflows.
- Prepare weekly meeting agendas, minutes, and action items for Disney/ICS leadership; ensure follow-through on operational issues and escalations.
- Develop bilingual forms, SOPs, and compliance documents (TOR forms, incident logs, pantry/restroom logs, onboarding packets, etc.).
- Support supervisors and custodial staff with scheduling, communications, training reminders, and day-to-day operational needs.
- Strengthen workplace culture by drafting recognition write-ups, announcements, and staff communications in both English and Spanish.
Event Coordinator
Castaway
11.2023 - 02.2024
- Coordinated the full logistics for multiple events each month, keeping setups and breakdowns on schedule with zero missed deadlines.
- Built strong relationships with vendors, often securing better pricing and faster turnaround times that saved the team 10–15% on services.
- Created clear, organized event timelines that helped the team work smoother and cut down last-minute issues by about 30%.
- Stayed calm and adaptable during unexpected changes, resolving most on-site problems in real time without interrupting the event flow.
- Worked closely with cross-functional teams, helping everyone stay aligned and contributing to consistently positive event outcomes.
Bartender / Server / Manager as Needed
Zin Bistro Americana
08.2019 - 10.2023
- Supervised a team of 15+ employees during shifts.
- Assisted with scheduling, training, and operations.
- Handled POS transactions, sales tracking, and documentation.
- Delivered excellent guest service in a fast-paced environment.
- Helped reduce team turnover by 15% through training and support.
- Filled in as manager when needed for floor operations.
Training Coordinator
A.R.M. Solutions
02.2022 - 11.2022
- Developed and implemented training programs that improved employee performance, supporting 10–15 new hires per month across multiple locations.
- Collaborated with department leads to identify training needs and align all sessions with operational and client expectations.
- Created engaging training materials using multimedia tools, helping new and existing staff understand procedures more clearly and reducing repeated errors by 20–30%.
- Facilitated workshops and virtual trainings—including onboarding staff from other countries—training groups of up to 4 employees at a time and ensuring consistent learning across time zones.
- Led ongoing onboarding for new hires, guiding them through company policies, client standards, safety, and compliance requirements.
- Maintained detailed training logs, attendance records, and progress reports to meet compliance and audit requirements with 100% accuracy.
Medical Assisstant/Receptionist
Calabasas Med Spa
02.2020 - 03.2021
- Assisted in patient intake and medical history documentation, ensuring accurate records.
- Managed appointment scheduling and follow-ups to optimize patient flow.
- Educated patients on post-treatment care, enhancing recovery and satisfaction rates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Event Coordinator
Roy's Hawaiian Fusion
03.2013 - 06.2019
- Coordinated high-volume restaurant events, banquets, and private parties—up to 12 events in a single day during peak holidays—across two locations (Woodland Hills & Pasadena).
- Managed full event logistics from start to finish, including setup, scheduling, vendor coordination, timelines, staffing needs, and last-minute changes.
- Oversaw accurate billing, contracts, and event documentation, maintaining 100% accuracy in payments and client records.
- Delivered consistently high-quality customer experiences, contributing to repeat business and strong guest satisfaction.
- Managed event budgets and tracked expenses to ensure financial compliance and prevent overspending during high-volume seasons.
- Worked closely with marketing teams to promote events across multiple channels, helping increase bookings and visibility during major holiday periods.
Education
Bachelor of Arts - Communication
California State University, Channel Islands
Camarillo, CA06-2019
Skills
Reporting & Dashboard Development
Account & Operations Management
Compliance Documentation
Quality Control Tracking
Bilingual Communication (EN/ES)
SOP Development & Process Improvement
Client Communication & Relationship Management
Audit & QBR Preparation
Organizational & Documentation Skills
Training Coordination
Data Accuracy & Detail Orientation
Accomplishments
- Built reporting dashboards that improved accuracy and reduced meeting prep time.
- Took over core account management tasks—communications, documentation, reporting—ensuring smooth operations.
- Improved compliance document turnaround and QC closure timeliness.
- Created bilingual SOPs that increased staff understanding and reduced errors.
- Became the “go-to person” for Disney communication, reporting, and documentation.
- Handled high-level deliverables (QBRs, audits, training logs) with strong organizat
Certification
- CNP - Certified Notary Public
Languages
Spanish
Timeline
Administrative Operations Coordinator
Innovative Cleaning Services
10.2024 - Current
Event Coordinator
Castaway
11.2023 - 02.2024
Training Coordinator
A.R.M. Solutions
02.2022 - 11.2022
Medical Assisstant/Receptionist
Calabasas Med Spa
02.2020 - 03.2021
Bartender / Server / Manager as Needed
Zin Bistro Americana
08.2019 - 10.2023
Event Coordinator
Roy's Hawaiian Fusion
03.2013 - 06.2019
Bachelor of Arts - Communication
California State University, Channel Islands