Paola Cales Velez
North Branch,MN
Summary
Compassionate and attentive Certified Nursing Assistant skilled in patient care and hygiene assistance. Known for strong communication and meticulous attention to detail, ability to work fast paced while contributing to a safe and comfortable environment for all patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Boka Haven
North Branch, MN
08.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Documented patient care accurately in electronic health records for continuity of care.
- Participated in training sessions to improve skills in patient handling and care techniques.
- Conducted regular rounds throughout assigned unit checking on the well-being of patients and promptly addressing any concerns or issues.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and respecting their right to privacy throughout the caregiving process.
Caregiver
Ecumen North Branch
North Branch, MN
03.2025 - 05.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored patient health by tracking vital signs and reporting changes to healthcare staff.
- Coordinated recreational activities, enhancing resident engagement and social interaction.
- Maintained cleanliness and organization of living spaces, promoting a hygienic environment.
- Documented care provided in compliance with facility regulations and standards.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Kwik Trip
North Branch, MN
12.2022 - 03.2024
- Assisted customers with inquiries, ensuring satisfaction through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems, maintaining a high level of efficiency during peak hours.
- Collaborated with team members to optimize store operations, enhancing overall customer experience and service delivery.
- Trained new staff on customer service protocols, fostering a knowledgeable and confident team environment.
- Worked effectively in fast-paced environments.
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Dressing assistance
- Light housekeeping
- Documentation
- Dementia support
- Catheter care assistance
- HIPAA compliance
- Alzheimer's and dementia care
- Safety precautions
- Medical terminology
- Documenting behaviors
- End-of-life care
- Positioning patients
- Transfer techniques
- Ambulation assistance
- ADL support
- Patient lifting techniques
- Client safety and first aid
- Toileting assistance
- Hospice care
- Blood glucose monitoring
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Ecumen North Branch
03.2025 - 05.2025
Home Health Aide
Boka Haven
08.2024 - Current
Customer Service Representative
Kwik Trip
12.2022 - 03.2024