Paola Caligiore
Laval,QC
Summary
Adept at fostering academic growth, I leveraged teaching material development and rapport-building skills at ISAB-Lukoil Refineries to enhance student language proficiency. As a Quality Control Inspector at Commonwealth Curtain Inc., I ensured product excellence, reflecting my commitment to high standards and effective group management.
Overview
31
31
years of professional experience
Work History
English Tutor
ISAB-Lukoil Refineries
Priolo Gargallo, , Siracusa, Italy
10.2015 - 11.2018
- Created a positive, encouraging environment to foster student growth in language skills.
- Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
- Instructed small groups of students in English language fundamentals.
- Organized activities that allowed for interactive learning experiences for all levels of learners.
- Used various teaching materials such as textbooks, audio recordings, videos, worksheets. to enhance instruction.
- Maintained records of student performance throughout the course duration.
Customer Service Representative
Romano Inc.
Montreal North, QC
09.2012 - 07.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Secretary to the General Manager
Metro Transport
Montreal, Quebec
03.2000 - 08.2012
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Answered incoming calls, screened messages and directed them appropriately.
- Prepared expense reports for the General Manager on a regular basis.
- Assisted with onboarding new employees by providing information about company policies and procedures.
- Processed invoices from vendors and suppliers according to company policy.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
- Updated contact lists as required while maintaining accuracy at all times.
- Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
- Created presentations using Microsoft Office Suite programs such as PowerPoint or Excel when requested.
Quality Control Inspector & Inventory Coordinator
Commonwealth Curtain Inc.
Montreal, Quebec
06.1987 - 02.2000
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Education
High School Diploma -
New Britain High
New Britain, CT, USA06-1982
Skills
- Teaching material development
- Building rapport
- Academic goal-setting
- Class instruction
- Group management
- Creating teaching materials
Affiliations
- I have achieved in many working fields and in different skills, also have been able to succeed in some difficult professional situations. I consider myself a hard working and driven individual and not afraid to face challenges, passionate and determined to get a job done, opened and honest person.
Languages
Spanish
Limited
French
Limited
Italian
Professional
References
References available upon request.
Timeline
English Tutor
ISAB-Lukoil Refineries
10.2015 - 11.2018
Customer Service Representative
Romano Inc.
09.2012 - 07.2014
Secretary to the General Manager
Metro Transport
03.2000 - 08.2012
Quality Control Inspector & Inventory Coordinator
Commonwealth Curtain Inc.
06.1987 - 02.2000
High School Diploma -
New Britain High
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