Paola Caliman
North Port,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Professional Services Lead
CaptivateIQ
10.2023 - Current
- Orchestrate successful client engagements, ensuring alignment with business objectives and timely delivery. Aim to consistently achieve 95% client satisfaction rating.
- Lead my teams through strategy, design, and planning workshops: Currently developing a team workshop format to boost team engagement.
- Manage project scope, timelines, and dependencies, driving efficient problem-solving and impactful solutions: Proven track record of delivering projects on time and within budget.
- Participate in company high-level strategies for new projects: I've been collaborating with different departments (PM, Enablement, Product) to implement new processes that help to impact company revenue.
Senior Professional Services Consultant
CaptivateIQ
03.2022 - 10.2023
- UAT project collaboration to ensure seamless testing and troubleshooting during project cycle. Developed a standardized UAT process to reduce project utilization hours by 14%.
- Handled complex customer issues and escalations on my team: verified problems, built quality and quick solutions, documented clear steps for replication, empowering internal teams.
- Continuously expanded company revenue by adding additional hours to implementations, taking into consideration the value of our services and providing best result to our customers.
- Achieved 98% customer satisfaction rating for deployment clarity and support.
Senior Financial Analyst
Comcast Business
06.2021 - 03.2022
- Spearheaded a Post Sales Variance project that generated a recovery of $2M in Capex costs.
- Developed Excel, SQL and Tableau reports that allowed for a reduction of the ICB rejection rate by 17%, and 36% escalations, and improved the discount rate for different highly competitive markets such as California and Seattle.
- Led monthly performance and KPI meetings to Sales leadership, contributing to the evaluation of new strategies to deliver consistent alignment with client and business goals.
Financial Analyst II
Comcast Business
12.2018 - 06.2021
- Reviewed financial deals analyzing different metrics such as NPV, FCF, CAPEX, IRR, etc., for Enterprise and Mid Market ICBs as well as market comparison, margin payback, and any other strategic information shared by the Sales partners to approve the best business solution
- Led an initiative to create a tool application (Orion) that helped reduce the number of deals by automatically approving the High Margin and Low-discount ICBs
- The first 10 months reduced by 33.6% the number of deals.
Business Operations Specialist
Comcast Business
07.2017 - 12.2018
- Implemented a new Quality Control process for our 15 team members to align specialists with organizational goals that helped to reduce the deal errors.
- Worked on a device recovery project with more than 1000 accounts reviewed and generated $58k in profits.
Inside Sales Representative
Intellisource-Keysight Technologies
11.2016 - 06.2017
- Generated new sales opportunities through effective inbound lead follow-up, outbound cold calls, and emails
- Expanded the prospect database by 18% within the assigned territory through impactful online demos.
Sales Manager
Calzados Sifrinas (Sive, C.A.)
05.2012 - 09.2016
- Implement a new system or tool to improve data analysis and reporting within the sales team.
- Spearheaded a marketing survey project, contributing to improvements across various company departments such as the Delivery team, the Product team, and the IT Team.
- Implement a new training program to improve the team's product knowledge and selling skills which was reflected in the increase in the average quota attainment of the sales team.
Sales Executive Jr.
Movistar
08.2010 - 05.2012
- Identified business opportunities, expanding the client portfolio by 27%
- Represented the company at trade exhibitions and delivered comprehensive sales report presentations.
Assistant at the Networking Department
MTSO Movistar
05.2008 - 07.2010
- Managed network performance, addressing issues and escalating problems to vendors
- Executed a project to update and complete operation and two contingency manuals
- Successfully directed a project using Lucent software for network administration to change the RCS in the MCBO2 switch.
Education
Marketing And Sales
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Maracaibo, Venezuela10.2012
Bachelor of Science - Bachelor of Science in Electronics Engineering
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Maracaibo, Venezuela09.2008
Skills
- Data Modeling and Analysis
- SQL
- SOQL
- Microsoft Office
- Salesforce
- Siebel
- CSG Billing
- SAP
- Figma
- SevOne
- Tableau
- Orion
- Leadership
- Smartsheet
- Product Development
- Project Management
- API
- Forecasting
- Compensation
- SPM (Sales Performance Management)
- Technical Requirement Design
- Variance reporting
- Financial Modeling
Accomplishments
- Led a strategic pilot project and negotiated contracts, significantly boosting company revenue.
- Achieved the largest number of projects with top efficiency, productivity, and ARR in Q3 2023.
- Formulated sustainable large financial and competitive data reports, contributing to an increase in profitability for enterprise mid-market orders.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Professional Services Lead
CaptivateIQ
10.2023 - Current
Senior Professional Services Consultant
CaptivateIQ
03.2022 - 10.2023
Senior Financial Analyst
Comcast Business
06.2021 - 03.2022
Financial Analyst II
Comcast Business
12.2018 - 06.2021
Business Operations Specialist
Comcast Business
07.2017 - 12.2018
Inside Sales Representative
Intellisource-Keysight Technologies
11.2016 - 06.2017
Sales Manager
Calzados Sifrinas (Sive, C.A.)
05.2012 - 09.2016
Sales Executive Jr.
Movistar
08.2010 - 05.2012
Assistant at the Networking Department
MTSO Movistar
05.2008 - 07.2010
Marketing And Sales
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Bachelor of Science - Bachelor of Science in Electronics Engineering
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
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