Paola Calzada

Rubios Costal Grill

Mesa, AZ

03.2024 - Current

Evaluated program outcomes through survey data analysis.
Trained instructors on techniques for effective employee management.
Directed development and implementation of training courses and career progression pathways for professionals and leaders.
Collaborated with managers, supervisors, and team leaders to address employee challenges.
Collaborated with managers to pinpoint skill and knowledge deficiencies.
Complied with company standards for food safety, quality, and sanitation.
Allocated responsibilities among staff, defining targets and goals.
Instructed front-of-house staff on restaurant policies and guest service techniques to enhance customer satisfaction.
Streamlined interactions between kitchen teams and servers ensuring smooth service.
Supervised food preparation, production, and presentation to ensure adherence to quality standards.
Executed financial duties such as administering payroll and overseeing budgets.
Analyzed team contributions, delivering actionable advice.
Trained new employees on restaurant policies, procedures, and customer service standards.
Handled customer complaints and feedback, implementing changes to improve service.
Examined sales data to uncover trends and modify strategies accordingly.
Presented performance and productivity reports to supervisors.
Identified improvement opportunities by reviewing performance data.
Coordinated staff schedules, conducted trainings, controlled inventory.

Summary