Open To Work
Paola Castillo
San Juan,PR
Summary
Intuitive professional experienced in call center operations and software. Possessing excellent organizational and communication skills; in English and Spanish. Collaborative team player diligent about contributing to the achievement of group goals. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Licensed Massage Practitioner
St. George Massage and Amangiri
Big Water, Utah
07.2019 - 12.2021
- Developed deep understanding of specialized massage techniques by attending regular professional development courses.
- Communicated with clients to learn about physical condition and symptoms.
- Handled cash and credit card payments daily with consistent accuracy.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Formulated targeted massage therapy plans based on individuals' physical condition, histories and current concerns.
Call Center Customer Service Representative
BBVA Bank- Atento
Caguas, PR
06.2015 - 12.2016
- Delivered efficient, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked insightful questions to determine service needs and accurately input information into electronic systems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
English Teacher
Dept. of Education
Caguas & Aguas Buenas, PR
08.2011 - 06.2015
- Attended professional development training to improve knowledge and skills.
- Met with parents and guardians in conference sessions to discuss students' progress.
- Customized innovative methods and materials to produce effective learning experiences.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Led general English, literature and creative writing classes during semester.
English & Spanish Language Instructor
Berlitz Language School Poland
Warsaw, Poland
08.2009 - 12.2010
- Adapted teaching strategies to different student learning styles and skill levels.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Created lesson plans to address needs of entry-level and upper-level Spanish and English language students.
- Developed language extracurricular programs to promote learning outside of classroom.
Education
International Relations
University of Maastricht
Maastricht, The Netherlands07.2007
Bachelor of Arts - English Literature
University of Puerto Rico
San Juan, PR12.2008
Business Admin. And Marketing
University of Puerto Rico - Mayaguez
Mayaguez, PR12.2004
High School Diploma -
Antilles High School
Ft. Buchanan, Puerto Rico06.2001
Skills
- Multicultural education
- Work Ethic
- Time management
- Critical thinking
- Active listening
- Customer service
- Computer Skills
- Providing customer support
- Solving issues
- Analytical abilities
- Professional telephone voice
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Associated Bodywork & Massage Professionals
Interests
Health & wellness
Nature
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- LMT - Licensed Massage Therapist
Timeline
Licensed Massage Practitioner
St. George Massage and Amangiri
07.2019 - 12.2021
Call Center Customer Service Representative
BBVA Bank- Atento
06.2015 - 12.2016
English Teacher
Dept. of Education
08.2011 - 06.2015
English & Spanish Language Instructor
Berlitz Language School Poland
08.2009 - 12.2010
International Relations
University of Maastricht
Bachelor of Arts - English Literature
University of Puerto Rico
Business Admin. And Marketing
University of Puerto Rico - Mayaguez
High School Diploma -
Antilles High School