Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Chacin

South Jordan

Summary

I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking as well with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Exceeding all of the expectations and Knowing I will be a positive asset

Overview

4
4
years of professional experience

Work History

Hearing Consultant

TruHearing
11.2024 - Current
  • Ensured patients fully understood and maximized their hearing benefits by providing clear, detailed explanations tailored to individual needs.
  • Guided patients in utilizing their benefits to their fullest potential, ensuring they took advantage of the extensive coverage available to them.
  • Play a key role in overcoming objections through active listening, anticipating needs, and offering solutions to enhance patient satisfaction.
  • Utilized a structured, assumptive approach to patient consultations, building trust while adhering to company processes.
  • Coordinated appointments with hearing clinics, ensuring patients had access to the necessary information and resources to make informed decisions about their care.
  • Prioritized patient needs and worked to ensure each appointment was booked at the most convenient time, ensuring patients had a comprehensive understanding of their options.
  • Delivered a consultative, solution-focused experience that led to high levels of patient satisfaction and retention.
  • Maintained a deep understanding of hearing aid products, services, and coverage options, ensuring patients received the most up-to-date and accurate information.

Member Service Representative

TruHearing
04.2024 - Current
  • Delivered exceptional service to members by actively listening and ensuring their needs were fully understood and addressed.
  • Assisted patients with navigating their benefit information, providing clear, detailed explanations to help them make informed decisions.
  • Helped members locate nearby hearing clinics and coordinated appointment scheduling to ensure timely access to services.
  • Managed customer service concerns by addressing inquiries, resolving issues, and maintaining a professional and knowledgeable demeanor at all times.
  • Provided support for various membership inquiries, ensuring that each patient felt valued and confident in their service.
  • Maintained up-to-date knowledge of company policies, products, and services to ensure accurate and effective communication with members.
  • Demonstrated strong problem-solving skills to resolve complaints, ensuring positive outcomes for patients and maintaining a high level of satisfaction.
  • Maintained high standards of professionalism and courtesy while working in a high-volume, fast-paced environment.

Receptionist

Gough Construction
08.2021 - 04.2024
  • Answered incoming calls
  • took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Assisted with special projects assigned by management when required.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Organized conference room reservations for meetings or events. Investigated and analyzed client complaints to identify and resolve issues.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Multitasking and Prioritization
  • Performance Improvement
  • Organization Skills
  • Document Control Verbal and Written Communication
  • Time management
  • Positive & Professional

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hearing Consultant

TruHearing
11.2024 - Current

Member Service Representative

TruHearing
04.2024 - Current

Receptionist

Gough Construction
08.2021 - 04.2024

High School Diploma -

Copper Hills High School

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