Paola Chalarca
Orlando,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Medical Assistant
AdventHealth
Orlando, FL
10.2019 - Current
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures, and physicians' instructions.
- Organized charts, documents, and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented, and monitored vital signs for patients within an outpatient setting.
- Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification, pre-certification, and pre-authorization functions.
- Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining the process.
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
Clinical Assistant
Lakewood Center
Fern Park, FL
05.2016 - 10.2019
- Answer incoming calls in a timely manner, based on standards and protocols.
- Schedule appointments accurately, maximizing practitioners' time, and ensuring that the patient is placed in the appropriate appointment template for their medical needs or requests.
- Answer questions regarding clinic services and appointment-related information; direct unrelated questions to appropriate staff.
- Confirm or cancel appointments in accordance with policies and procedures.
- Confirm by phone all appointments that have been made prior to the patient coming.
- Make sure that patients know the time and location of their appointment.
- If and when an appointment is cancel, make sure that the appropriate schedule/template has been notified of the cancellation.
- Close, reschedule, and block Templates as requested or directed by supervisor.
- Make sure that rescheduling of appointment is done only when instructed to do so by the direct supervisor.
- Handle patient information with utmost respect and confidentiality.
- Maintain a professional, friendly, and courteous attitude in the performance of duties.
- Provide input to supervisor on issues that need attention and improvement
- Handle patients' complaints or concerns in a professional manner
- Other responsibilities as assigned by direct supervisor
- Scheduled appointments for patients via phone and in person
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Assisted patients with basic care and provided excellent service
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Aided in clinical care and maintained patient well-being across several areas and locations
- Recorded vital signs and medical history for patients each shift
- Handled patient appointment scheduling by phone and in-person for practice with Clinical director.
Assistant Director
The Care INC
04.2012 - 02.2016
- Hands on Patient Care and developed notifications for important policy changes
- Managed office news and events
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed monthly inventory and maintained office and medical supply counts
- Trained new staff on quality control procedures and completed clinical rotations in Geriatrics
- Assist the Center Director
- Led the planning and achievement of goals and objectives.
Certified Nurse's Assistant
Orlando Lutheran Towers
Orlando, FL
01.2012 - 04.2012
- Assisted patients with daily functions
- Monitored fluid intake and output levels
- Delivered in-home care to disabled adults
- Ensured safety and well-being of patients.
Certified Nurse's Assistant
Pine Rest
Paramus, NJ
02.2008 - 12.2010
- Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination
- Collect specimens such as urine, feces, or sputum
- Prepare, serve, and collect food trays
- Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores
- Work as part of a medical team that examines and treats clinic outpatients
- Transport patients to treatment units, using a wheelchair or stretcher.
Education
Certified Medical Assistant -
Lincoln Technical Institute
Paramus, NJSome College (No Degree) -
Passaic County Community College
Paterson, NJSkills
- LABORATORY
- MEDICAL TERMINOLOGY
- MICROSOFT WORD
- Procedure Assistance
- Computer Efficient
- Powerpoint
- HIPAA Compliance
- Documentation Procedures Expert
- Inventory and Supply Management
- Understands Medical Procedures
- Charting Expertise
- Critical Thinking
- Examination Preparation
- Time Management
- Diagnostic Testing
- Clear Communication
- Patient Relations
- Appointment Scheduling
- Completing Insurance Forms
- Pharmacy Relations
- Cleaning and Organizing
- Check-In and Check-Out Procedures
- Clinical and Operational Judgement
- Operating EKG Equipment
- Multi-line Telephone System Operation
- Problem Anticipation and Resolution
- Decision Making
- Treatment Room Preparation
- Multitasking and Prioritization
- Updating Medical Records
- Indirect Patient Care
- Medical Terminology
- Data Entry
- Payment Collection
- Inventory Management
- Patient Scheduling
- Phlebotomy
- Preparing specimens and samples
- Sterile technique
- Equipment Sterilization
- Human anatomy and physiology
- Lab Equipment Operation
- Insurance Verification
- Inventory and supply management
- Communicating with patient families
- Understanding of medical laws
- Respiratory equipment training
- Understands medical procedures
- Patient Care Coordination
- Catheter change and preparation
- EKG set up and monitoring
- Certified in Basic Life Support (BLS)
- Quick problem solver
- Medical terminology knowledge
- Calm and level-headed under duress
- Outpatient dialysis services
- Medical terminology proficiency
- Customer Relationship Management (CRM)
- Restocking lab supplies
- Compassionate
- Vital Sign Monitoring
Languages
- English, Fluent
- Spanish, Professional
Timeline
Medical Assistant
AdventHealth
10.2019 - Current
Clinical Assistant
Lakewood Center
05.2016 - 10.2019
Assistant Director
The Care INC
04.2012 - 02.2016
Certified Nurse's Assistant
Orlando Lutheran Towers
01.2012 - 04.2012
Certified Nurse's Assistant
Pine Rest
02.2008 - 12.2010
Certified Medical Assistant -
Lincoln Technical Institute
Some College (No Degree) -
Passaic County Community College
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