Paola Chavez
Las Vegas
Summary
Retail professional with extensive experience in delivering exceptional customer service and optimizing store performance. Known for strong collaboration and adaptability, consistently meeting team goals and exceeding customer expectations. Skilled in inventory management and sales techniques.
Overview
8
8
years of professional experience
Work History
Retail Service Specialist
Christian Dior Parfums
10.2023 - Current
- Fulfilled customers' special requests for merchandise and delivery times.
- Assisted in visual merchandising efforts, creating attractive displays that drove sales growth.
- Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
Guest Service Representative
Fifth Avenue Restaurant Group
12.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Co-Founder
Pixelate Tee
01.2019 - 03.2019
- Company Overview: Custom Merchandise Business, https://fletca42.wixsite.com/website
- Collaborated with local artists to produce and sell customized art
- Created a website and merchandise for fan club communities in the Anime Industry
- Promoted our social media presence on Instagram to acquire more customers
- Custom Merchandise Business, https://fletca42.wixsite.com/website
Team Member
Famiglia Pizzeria
12.2016 - 12.2017
- Managing customer inquiries and orders with superior service
- Sustaining front of house and back of house operations
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Education
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
05.2020
Skills
- Website design and creation
- Market Research
- Consumer Analysis
- Business Writing
- Microsoft Office Suite
- Leadership
- Outstanding customer service
Volunteer Experience
- Velvet Underground Comics
- Three Square Food Bank
- Opportunity Village
- National Atomic Testing Museum
Languages
Spanish
Professional Working
Timeline
Retail Service Specialist
Christian Dior Parfums
10.2023 - Current
Co-Founder
Pixelate Tee
01.2019 - 03.2019
Guest Service Representative
Fifth Avenue Restaurant Group
12.2017 - Current
Team Member
Famiglia Pizzeria
12.2016 - 12.2017
Bachelor of Science - Business Administration, Management
University of Nevada, Las Vegas
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