Paola Chung
Orlando,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Claims Specialist
SUREEDGE
01.2019 - Current
- Review invoice details
- Policy verification
- Billing and collections
- Investigating and resolving any irregularities or inquiries
- Supporting claim adjusters by completing and managing varying claim tasks
- Validated incoming data against quality standards to eliminate irrelevant or unusable information
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Optimized the quality of data by developing and continuously improving data collection and automated upload strategies.
- Assigned system permissions and set up computers to assist with onboarding new employees
Account Manager/Accounts Receivable Specialist/Trainer
Net Claims Now LLC
01.2014 - 01.2019
- Knowledge of the Xactimate 28 software, responsibilities include building invoices such as those related to water, mold, content cleaning, and structural cleaning.
- 3+ years experience as an estimator in the restoration industry
- Produced detailed cost estimates for residential and commercial mitigation projects using Xactimate software
- Enhanced system performance by identifying and resolving technical issues promptly.
- Trained new clients/new employees on our Salesforce platform and Xactimate
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Place investigative phone calls when there are questionable aspects of the invoice
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Built & Maintained relationship and communications with clients
- Negotiated invoices at a 88% success rate.
Education
Skills
- Proficient typing skills
- Ability to recognize and solve problems independently
- Providing exceptional individualized customer service skills
- Microsoft Word, Excel, etc
- Desktop support
- Technical Support
- Application Installations
- Adaptability and flexibility
- Conflict resolution
References
- Upon request
Languages
Spanish
Native or Bilingual
Timeline
Claims Specialist
SUREEDGE
01.2019 - Current
Account Manager/Accounts Receivable Specialist/Trainer
Net Claims Now LLC
01.2014 - 01.2019