Paola Collado
Miami,FL
Summary
Energetic Hostess with amazing experience enhancing customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Selva Negra Restaurant
04.2021 - 09.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Food Runner
Perrys Steakhouse & Grille
01.2022 - 10.2022
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Perry's appropriate entrees including Pork- chops, chateaubriand, and bone-in New York strip steaks table-side for guests.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Hostess
Perrys Steakhouse & Grille
07.2022 - 08.2023
- Additional Opening and closing side work job duties: cleaning, stocking, setting up host stand for next shift.
- Answer phones throughout the shifts & direct calls to appropriate personnel as necessary.
- Responsible for taking reservations, greeting & seating guests, & thanking guests as they depart.
- Assign all necessary table pre-shift & provide servers and managers with appropriate chits.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Hostess
Ruth Chris Steakhouse
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Education
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
Miami, FL07.2025
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2023
Skills
- Dining Reservations
- Table Setting Arrangements
- Menu Memorization
- Plates Presentation
- Hospitality Service Expertise
- Organization and Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Ruth Chris Steakhouse
08.2023 - Current
Hostess
Perrys Steakhouse & Grille
07.2022 - 08.2023
Food Runner
Perrys Steakhouse & Grille
01.2022 - 10.2022
Hostess
Selva Negra Restaurant
04.2021 - 09.2021
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
High School Diploma -
Coral Gables Senior High School
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