Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Paola Contreras

Coral Springs

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pura Vida Miami
Fort Lauderdale
12.2024 - Current
  • Serving and educate guests about our products but also on highlighting the health benefits associated with each nutrient-rich recipe, supporting their journey toward a better, happier life.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assisted with kitchen preparation during peak times as needed.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Optimized profits by controlling food, beverage and labor costs.

Server

American Cruise Lines
08.2024 - 12.2025
  • Provide guests with an elegant and memorable dining experience.
  • Efficiently set-up and break-down breakfast, lunch, dinner, and cocktail hour, including setting tables and arranging linen, silverware, china, and glassware.
  • Cater to all culinary requests in an efficient manner.
  • Acknowledge guests by name, escort them to their tables, and present food and beverage menus.
  • Suggest particular courses and wines and answer any questions regarding menu items.
  • Efficiently relay orders to the galley and serve various courses and beverages with care.
  • Perform other functions such as greeting guests upon embarkation and serving afternoon teas and snacks.

Server

Kousine Peruvian kitchen
06.2024 - 09.2024
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.

Server

La Doña Mexican Restaurant
Sunrise
02.2024 - 06.2024
  • Server respond to the needs of the customers.
  • Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned.
  • Bringing menus, listing and describing specials, making recommendations and taking orders.
  • Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner.
  • Checking on diners during their meal to ascertain their satisfaction levels.
  • Preparing and delivering checks, taking payments and assisting guests as they leave the establishment.

Manager

Embarcadero41 Coral Springs
Coral Springs
02.2022 - 02.2024
  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond to customer complaints.
  • Regularly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Estimate future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Manage restaurant's good image and suggest ways to improve it.
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurant operations.

Server

Kousine Peruvian Restaurant
Fort Lauderdale
03.2021 - 03.2022
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.

Manager

Five network solutions
Lima
12.2015 - 02.2021
  • Supervising the day-to-day operations of the administrative department and staff members.
  • Hiring, training, and evaluating employees and taking corrective action when necessary.
  • Developing, reviewing, and improving administrative systems, policies, and procedures.
  • Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
  • Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
  • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
  • Collecting, organizing, and storing information using computers and filing systems.
  • Overseeing special projects and tracking progress towards company goals.
  • Building and expanding on skills by engaging in educational opportunities.

Manager

Distriwave corporation
Lima
01.2008 - 11.2015
  • Create, review and update administrative systems, policies and procedures.
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
  • Monitor administrative staff and provide training, feedback, and guidance.
  • Handle customer inquiries and complaints.
  • Provide general administrative and clerical support to departments.
  • Maintain electronic and paper records ensuring information is organized and easily accessible.
  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
  • Recruit, train and supervise junior staff and allocate general duties.
  • Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
  • Ensure the office is stocked with necessary supplies and equipment.
  • Establish and monitor procedures for record keeping.
  • Manage office budgets.
  • Payroll.
  • Set employees Scheduled.

Education

Bachelor's degree - Business Administration

Universidad de Lima
Lima, OH
03.2014

Skills

  • Problem solving
  • Adaptability
  • Word
  • Toast
  • Self-discipline
  • PowerPoint
  • Collaboration
  • Critical thinking
  • Excel
  • Teamwork
  • Employee Evaluation
  • Payroll
  • Management
  • Human Resources
  • Restaurant experience
  • Math
  • Organizational skills
  • Communication skills
  • Customer service
  • Restaurant management
  • Leadership
  • Hospitality
  • Bilingual
  • Microsoft Office
  • Administrative experience
  • Analysis skills
  • Food industry
  • Negotiation
  • Time management
  • Cash register
  • Team management
  • Sales administration

Certification

  • Food Handler Certification
  • Driver's License

Additional Information

WSET Level 1 award in wines

Timeline

Assistant Manager

Pura Vida Miami
12.2024 - Current

Server

American Cruise Lines
08.2024 - 12.2025

Server

Kousine Peruvian kitchen
06.2024 - 09.2024

Server

La Doña Mexican Restaurant
02.2024 - 06.2024

Manager

Embarcadero41 Coral Springs
02.2022 - 02.2024

Server

Kousine Peruvian Restaurant
03.2021 - 03.2022

Manager

Five network solutions
12.2015 - 02.2021

Manager

Distriwave corporation
01.2008 - 11.2015

Bachelor's degree - Business Administration

Universidad de Lima

Similar Profiles

CREATE PROFILE
Paola Contreras