Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Da Rocha

Orlando,FL

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Front of House Employee

Love Poki
04.2023 - 03.2024
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Prepared salads, soups and sandwiches for customers.

Waitress

Praia Da Luz
05.2021 - 01.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Cashier

Froiz
01.2020 - 04.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Cashier

Continente
01.2018 - 07.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Housekeeping

Nortempo
06.2017 - 08.2018
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

Multimedia

IPTA
Porto, Portugal

Skills

  • Wine Knowledge
  • Professional Appearance
  • Cash handling proficiency
  • Order Taking
  • Payment Processing
  • Team Collaboration
  • Effective Communication
  • Table and Dining Room Setup
  • POS System Operation

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Native or Bilingual

Timeline

Front of House Employee

Love Poki
04.2023 - 03.2024

Waitress

Praia Da Luz
05.2021 - 01.2023

Cashier

Froiz
01.2020 - 04.2021

Cashier

Continente
01.2018 - 07.2019

Housekeeping

Nortempo
06.2017 - 08.2018

Multimedia

IPTA

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Paola Da Rocha