Paola Delgado
Life-Leadership-Business Coach & BBA
Boston,MA
Summary
Senior Manager with over 20 years of experience in financial, service and retail businesses. Excellent reputation for resolving business problems and improving customer satisfaction, record of cultivating customer loyalty and retention.
Work skillfully with all employees to improve performance and improve processes. Passionate of leading initiatives, devising new business strategies, or finding new business opportunities.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Senior Manager of Mortgage Department
Scotiabank Chile S.A
Santiago , Capital
08.2015 - 07.2019
- Overachieved year-by- year country and region goals.
- Planned, organized, directed, and evaluated all business activities, ensuring team meet organization’s goals, objectives, and regulations.
- Monitored budgets and progress for all projects and business partners relationship.
- Created new products and business alliances.
- Developed, implemented, and updated procedures and policies.
- Leaded, trained, managed, and evaluated team members.
- Represented the organization in public and private entities and companies
- Worked together with marketing, customer experience, human resources, compliance, legal team, and other product areas.
Business Consultant
Family Restaurant
Santiago, Chile
06.2012 - 07.2019
- Established and managed annual budget with controls to avoid excesses.
- Designed strategies to improve restaurant efficiency
- Oversaw customer satisfaction ratings devising loyalty strategies.
Regional Business Manager
Ahumada Farmacy Chain Chile S.A
Santiago
03.2013 - 07.2015
- Drove business growth while leading operations, strategic vision and long-range planning.
- Managed commercial area and sales level, analyzed margins, product lines to market, promotions, merchandising, supply, and analyzed competition.
- Leaded team of 200 people, defined endowments, trained in customer experience and managed team expenses.
Education
Life-Leadership & Business Coach - Human Development
ILC International Life Coaching Academy
Miami, FL 03.2020 - 08.2021
ESL - English-as-a-Second-Language Education
TALK International
Boston, MA 07.2019 - 10.2020
BBA - Business Management
Central University
Santiago, Chile 03.1992 - 12.1997
Skills
Strategic & business planning
undefinedTimeline
Life-Leadership & Business Coach - Human Development
ILC International Life Coaching Academy
03.2020 - 08.2021
ESL - English-as-a-Second-Language Education
TALK International
07.2019 - 10.2020
Senior Manager of Mortgage Department
Scotiabank Chile S.A
08.2015 - 07.2019
Regional Business Manager
Ahumada Farmacy Chain Chile S.A
03.2013 - 07.2015
Business Consultant
Family Restaurant
06.2012 - 07.2019
BBA - Business Management
Central University
03.1992 - 12.1997
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