Paola Delgado
Springdale,AR
Summary
Dynamic bilingual professional with extensive experience in property management, leasing, and customer service. Proven track record of excelling in high-pressure environments while maintaining exceptional organizational skills and adaptability. Expertise in managing high-volume operations and coordinating multiple properties, complemented by a talent for fostering strong tenant relationships. Committed to driving company growth through effective communication and innovative problem-solving strategies.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Winfield Management
02.2024 - Current
- Manage The Reserve at Tontitown (162 units) while simultaneously overseeing a lease-up at The Villas at Palecero (98 units).
- Supported management at The Reserve at Springdale (168 units) and Silos on the Square (120 units).
- Lead tours, negotiate lease agreements, and provide professional customer service to prospective renters.
- Created and distributed monthly newsletters to enhance resident engagement.
- Increased occupancy and tenant retention, earning commission on new rentals and renewals.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
Medical Receptionist
Hull Aesthetics
04.2023 - 02.2024
- Supported high-volume patient flow during special promotions (e.g., 200+ patients per day on Botox Fridays).
- Maintained patient accounts, processed payments, and updated personal/financial records.
- Scheduled and confirmed appointments while ensuring HIPAA compliance.
- Managed incoming calls using a multi-line phone system with professionalism and efficiency.
- Assisted in event preparation and documentation for open houses and monthly promotions.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Leasing Consultant
The Trails at the Crossings Apartments
06.2021 - 02.2023
- Successfully leased 468 new units for a newly built complex within tight timelines.
- Prospected leads, scheduled tours, and showcased model units to prospective tenants.
- Maintained accurate leasing documentation and provided excellent customer service to residents.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
High School Diploma -
01.2019
Skills
- Property Management Systems: Yardi, AppFolio, Findings
- Administrative Tools: EclinicalWorks, Outlook, Microsoft Office Suite
- Tenant Relations & Customer Service
- Lease Agreements & Move-in Coordination
- Data Entry & Account Management
- Problem Solving & Team Collaboration
- Calendar & Appointment Management
- Mentoring & Training
- Customer service
- Customer relations
- Relationship building
- Friendly, positive attitude
- Attention to detail
- Multitasking
- Organizational skills
Languages
Spanish (Fluent)
English (Fluent)
Awards
2024 NWA Community of the Year — The Reserve at Springdale (Maintained 95%+ occupancy)
Timeline
Assistant Property Manager
Winfield Management
02.2024 - Current
Medical Receptionist
Hull Aesthetics
04.2023 - 02.2024
Leasing Consultant
The Trails at the Crossings Apartments
06.2021 - 02.2023
High School Diploma -
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