PAOLA DE LOS SANTOS
Kissimmee,FL
Summary
Experienced in high-pressure retail settings, showcasing a talent for fostering positive customer relationships. Ready to apply these skills in a new industry. Focused on collaboration and adaptability in diverse work environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
ZARA
06.2022 - Current
- Delivered exceptional customer service by identifying client needs and providing personalized recommendations, while accurately managing POS transactions and returns.
- Supported store operations through merchandising and floor logistics, maintaining strong knowledge of Zara collections, trends, and styling techniques.
- Processed transactions accurately and efficiently at point-of-sale.
- Collaborated with team members to ensure stock availability and organization.
Sales Associate
Marshall's
12.2021 - 03.2022
- Delivered empathetic and informed customer service, guiding clients through their needs and ensuring a positive interaction. Collaborated with team members to achieve sales goals and keep high standards of customer satisfaction.
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained visual merchandising standards to drive customer engagement.
Administrative Assistant
Honorio Martinez Contreras
10.2018 - 11.2021
- Managed supplier payments and records while assisting sales and customer service functions.
- Prepared quotes for new and existing clients, promoted company services to potential customers, and provided executive support to management teams.
- Managed scheduling and calendar coordination for executive meetings and appointments.
Education
Associate in Arts - Business Administration/Finance
Valencia College
Orlando, FL05.2026
High School Diploma - undefined
Windermere High School
05.2020
Skills
- CRM expertise
- Team collaboration
- Proficient in Microsoft Word, Excel, and PowerPoint
- Collaborative teamwork
- Analytical problem-solving
- Effective problem-solving skills
- Effective time management
- Client support
LANGUAGES
Spanish - Native or Bilingual
English - Full Professional
Timeline
Sales Associate
ZARA
06.2022 - Current
Sales Associate
Marshall's
12.2021 - 03.2022
Administrative Assistant
Honorio Martinez Contreras
10.2018 - 11.2021
Associate in Arts - Business Administration/Finance
Valencia College
High School Diploma - undefined
Windermere High School