Paola Desouza
Riverview,FL
Summary
Dedicated Clinical Research Coordinator experienced in complying with study protocols, standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer experience in the field and take on a fast-paced position. Well-organized and hardworking individual with excellent communication and planning skills. Currently in the process of completing a Master of Science degree with field of study being health informatics/information systems. Due to graduate in July 2024.
Overview
6
6
years of professional experience
Work History
Research Data Coordinator
Moffitt Cancer Center
Tampa , FL
07.2022 - Current
- Organized and managed large-scale datasets to ensure accuracy of research results.
- Performed quality control checks on collected data to maintain validity and reliability of information.
- Identified opportunities for improvement in existing systems used for collecting or storing information.
- Prioritized and investigated queries regarding data discrepancies to support documentation workflow.
Patient Communication Specialist
Moffitt Cancer Center
Tampa, FL
04.2021 - 07.2022
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
Patient Communication Specialist
AdventHealth
Tampa, FL
03.2020 - 04.2021
- Operating the switchboard consoles and circulating communications via mass paging systems for the region
- Performed most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons.
Phlebotomy Intern
HCC
Tampa , FL
06.2018 - 07.2018
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Followed protocol with sanitary and cleanliness procedures.
Education
Master of Science - Health Informatics
University of South Florida
Tampa, FL07-2024
Bachelor of Health Science - Health Management And Clinical Assistance
University of South Florida
Tampa, FL05.2019
Certification - Data Analytics
Google Certification
Remote Skills
- Database Management
- Research Data Collection
- Time Management
- Analytical Skills
- Task Prioritization
- Effective Communication
Languages
English
Native/ Bilingual
Portuguese
Professional
Spanish
Limited
Timeline
Research Data Coordinator
Moffitt Cancer Center
07.2022 - Current
Patient Communication Specialist
Moffitt Cancer Center
04.2021 - 07.2022
Patient Communication Specialist
AdventHealth
03.2020 - 04.2021
Phlebotomy Intern
HCC
06.2018 - 07.2018
Master of Science - Health Informatics
University of South Florida
Bachelor of Health Science - Health Management And Clinical Assistance
University of South Florida
Certification - Data Analytics
Google Certification
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